Customer Service Agent

Rate, USD
$26 / hour
Work schedule
Full Time,
Language skills
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About me

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working, addressing and meeting all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each action and interaction that takes place involving customers.

Professional area


10/2022-10/2024 Associate Degree in Nursing @ Baltimore City Community College

Working hard to obtain an Associate Degree in Nursing

June 2015 Certified Nursing Assisted @ Sojourner Douglass College


05/2018- Citified Medication Tech @ Avila Home Care

-Administrating medication and assisting with personal hygiene needs as required
-Administrating medication and monitoring vital signs as prescribed by the physician

05/2022-10/2022 Medical Concierge/ Scheduler @ John's Hopkins Hospital

-Assisted the healthcare provider in providing patient care by retrieving medical records, test results, medical supplies and other items
-Applied medical terminology to accurately transcribe medical recordings

02/2017-05/2018 Customer Service Generalist 2 @ IKEA

-Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
-Drafted customer service policies and procedures that standardized customer service operations and improved customers experience
-Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
-Prepared and maintained filed for all accounts payable transactions

04/2014-02/2017 Customer Service Representative @ EZ Pass

-Processed payments via phone and website

-Responsible for providing account analysis, explaining bills , payment allocation, and working closely with Central Collection Unit and Motor Vehicle Administration
-Provided Customers with options on resolving outstanding balances

04/2012-04/2014 Customer Service Representative @ Comcast

-Created a knowledge base of frequent asked questions to improve customer service efficiency
-Processed bill payment via mail, phone and website
-Provided through account updates on various computer software
-Developed plans for accounts with allowed options for customers not to be exhausted

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