Customer Service Agent

-Administrating medication and assisting with personal hygiene needs as required
-Administrating medication and monitoring vital signs as prescribed by the physician

-Assisted the healthcare provider in providing patient care by retrieving medical records, test results, medical supplies and other items
-Applied medical terminology to accurately transcribe medical recordings

-Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
-Drafted customer service policies and procedures that standardized customer service operations and improved customers experience
-Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
-Prepared and maintained filed for all accounts payable transactions

-Processed payments via phone and website

-Responsible for providing account analysis, explaining bills , payment allocation, and working closely with Central Collection Unit and Motor Vehicle Administration
-Provided Customers with options on resolving outstanding balances

-Created a knowledge base of frequent asked questions to improve customer service efficiency
-Processed bill payment via mail, phone and website
-Provided through account updates on various computer software
-Developed plans for accounts with allowed options for customers not to be exhausted