Product Manager

• Spearheaded the development and release of multiple products that moved the company into a new market that increased annual revenue by $20M
• Developed an effective user onboarding flow with a subsidiary company that resulted in an 80% reduction in appointment scheduling time for both companies
• Worked with cross-functional teams to launch a successful e-commerce site to give customers the ability to order over-the-counter hearing aids at a discount
• Optimized product requirements and specifications by applying customer user insights and continuous product iteration

• Collaborated with 10+ software development engineers to understand the features and architecture of multiple web-based applications to carry out testing with 100% efficiency
• Implemented the transition to TestIM to allow the team to create automated tests for web-based applications to increase team efficiency by 65%
• Mentored team members on automation frameworks and the best practices for effective test case design and execution

• Implemented and designed a training document for over 400 health plan carriers to aid in understanding complicated benefit structures that decreased team verification errors by 30%
• Worked directly with customers and health plans to understand and apply customer benefits in CRM software for internal and external users

• Trained and audited employees on activities of daily living, medication disbursement, and company policies
• Administered medications to 30+ residents while coordinating with various pharmacies and insurance companies