Renewal Specialist

Remote from
🇯🇵 Japan
Job function
Job type
Full Time,
Job posted
Apply before
22 Apr 2024
Computer Software

About DocuSign

Every day someone signs something that means everything.

Actively Hiring
4.7 Rated

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you’ll do

The Renewal Specialist is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The Renewal Specialist will work with existing DocuSign customers, managing accounts across Japan to maintain their satisfaction and renewal of their next contract. The incumbent is accountable for customer retention through the annual renewal process, proactive client management, forecast accuracy, and driving growth with customers in collaboration with internal teams and the broader DocuSign partner ecosystem.

This is an individual contributor role reporting to the Senior Manager, Renewal Japan.


  • Retain and grow customer accounts with incremental commitment
  • Develop and leverage relationships to improve customer retention
  • Manage renewal process and negotiate multi-variable contracts
  • Develop strategy to ensure assigned accounts are renewed on a timely manner
  • Monitor outstanding renewals and develop a robust follow-up system
  • Liaise with internal teams to ensure smooth processing of quotes and renewals
  • Communicate risk to management and lead resolution strategies
  • Deliver business reviews for customers on low adoption with a 1:1 engagement
  • Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
  • Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
  • Provide accurate and timely forecasts on a periodic basis

Job Designation

Remote:Employee is not required to be in or near an office frequentlyand works from a designated remote work location for the majority of thetime.

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

What you bring


  • 2+ years of experience in a SaaS product company or Sales – Focused on customer renewals for run-rate
  • Native-level Japanese communication and presentation skills


  • Experience in a sales capacity within the technology or software industry
  • Proven track record of success in managing a high-volume portfolio of accounts and over-achievement of quota in prior role
  • Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
  • Strong process management, financial acumen, and contractual engineering skills
  • Ability to manage projects on renewal cycle with necessary resources
  • Conversational English skills
  • Reside in the Greater Tokyo area

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Apply now >


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What position is DocuSign hiring for?

DocuSign is hiring a remote Renewal Specialist from 🇯🇵 Japan

What type of employment does DocuSign offer?

This is a Full Time role.


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