Strategic Customer Success Manager

Remote from
🇺🇸 USA
Annual salary, USD
160,000 - 180,000
Job function
Customer Success
Job type
Full Time,
Job posted
Apply before
4 May 2024
Industry
Information Technology & Services

About Alteryx

Alteryx accelerates digital transformation by unifying analytics, data science and automated processes

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Alteryx is searching for a Strategic Customer Success Manager. This position is remote-friendly.

Position Overview:

The Strategic CSM is responsible for driving the success of Alteryx’s most strategic customers. The Strategic CSM will bring Alteryx’s best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers’ business goals, enabling greater business value. It is the Strategic CSM’s responsibility to act as the technical advisor to customer stakeholders and drive success by providing technical upskilling, usage recommendations, and risk identification and mitigation. As a trusted advisor and coach, the Strategic CSM is the post-sales success leader and provides their customers with a roadmap to technical success and business value.

Primary Responsibilities:

  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued adoption, utilization, and value of our products and services.
  • Conduct technical working sessions to jointly architect solutions leveraging the Alteryx Designer with prospective and existing users within your accounts.
  • Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products.
  • Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Advocate customer needs/issues cross-departmentally with a diplomatic and level-headed approach.
  • Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all Company methods and procedures.

Qualifications:

  • 5+ years of work experience with data and analytics used specifically for strategic business decisions
  • Proficiency in SQL, Alteryx, Python or similar analytics product or language
  • Proven customer-facing skills.
  • Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer.
  • Exceptional analytical and problem solving skills, including the ability to figure out how things should work.
  • A strong entrepreneurial spirit and a passion for excellence.
  • Solid verbal and written communication skills.
  • Attention to detail, strong organizational skills, and an absolute focus on quality of work.
  • Ability to travel up to 30%

Compensation:

Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.

The “On Target Earnings” (OTE) for this role in Southern California, Colorado, Washington, Rhode Island, New York City and Northern California is $160,000 – $180,000.

In addition, you may be eligible for additional compensation, such as stock grants. Employees may also be eligible for a wide range of other benefits (subject to eligibility), including medical, retirement, financial, wellness, time off, employee discounts, and others.

Interested? Learn more and apply today at alteryx.com/careers!

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

Apply here >

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FAQ

What position is Alteryx hiring for?

Alteryx is hiring a remote Strategic Customer Success Manager from 🇺🇸 USA

What type of employment does Alteryx offer?

This is a Full Time role.

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