External & Partner Community Manager
- Remote from
- 🇺🇸 USA
- Annual salary, USD
- 96,000 - 144,000
- Job function
- Job type
- Full Time,
- Job posted
- Apply before
- 5 May 2024
- Industry
About ActiveCampaign
Helping over 150,000 businesses meaningfully engage with their customers with Customer Experience Automation (CXA)
What your day to day could consist of
- Develop and execute a comprehensive strategy for the partner community, aligning with company objectives to foster a thriving ecosystem of engaged and loyal partners.
- Collaborate with strategic app partners to promote ActiveCampaign resources, educate community members, and coordinate joint campaigns and events.
- Identify and monitor external communities relevant to marketing automation or specific verticalized focus areas, staying updated on discussions, trends, and questions to share insights on ActiveCampaign’s capabilities.
- Collaborate closely with internal stakeholders on partner community management, engagement, content creation, and support, fostering a collaborative and supportive environment.
- Support cultivating and strengthening relationships with existing partners, providing support, resources, and guidance to enhance their success within our ecosystem.
- Collaborate closely with cross-functional teams such as Sales, Marketing, Product, and Customer Experience to align partner community initiatives with overall business goals.
- Monitor partner satisfaction, engagement, and feedback, leveraging insights to effectively drive improvements and address concerns.
- Support our Partner Marketing team in organizing and hosting events, workshops, and webinars to facilitate knowledge sharing, networking, and collaboration among partners.
- Own and evolve our Superuser and Certified Consultant programs.
- Organize and manage events for community gatherings, facilitating feedback sessions and providing insights into our product features and roadmap.
- Drive initiatives to expand the partner community globally, identifying and executing strategic collaborations and alliances to grow our partner network.
- Serve as an advocate for partners within the company, conveying partner insights, feedback, and trends to relevant teams to influence product development and improve partner experiences.
What is needed
- Proven experience (5+ years) in partner community management or a similar role within the MarTech SaaS industry.
- Deep understanding of partner ecosystems, channel strategies, and experience working with diverse partner types.
- Excellent relationship-building skills with a track record of fostering partnerships and driving mutual success.
- Strategic mindset with the ability to develop and execute initiatives aligned with business objectives.
- Analytical skills to measure and interpret partner engagement metrics and drive data-informed decisions.
- Experience in organizing events, workshops, or webinars to facilitate partner collaboration.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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FAQ
What position is ActiveCampaign hiring for?
ActiveCampaign is hiring a remote External & Partner Community Manager from 🇺🇸 USA
What type of employment does ActiveCampaign offer?
This is a Full Time role.
