As an Enterprise Specialist on Figmaβs Product Support team you have the exciting opportunity to work with the Enterprise Support Manager to elevate and evolve the Enterprise Support function. This team is responsible for providing exceptional support for Figma’s topΒ customers. You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Sales, Product, and Engineering.
We’re looking for a support expert with an ability to understand what it means to work with Enterprise-level customers and help with their unique needs. You will diagnose issues, determine solutions, and anticipate customer impact, serving as a customer advocate while working as part of a team to deliver an exceptional experience.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If youβre excited about this role but your past experience doesnβt align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
If based in Figmaβs San Francisco or New York hub offices, this role has the hourly base pay range stated below.
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified.Β For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.Β Figma also offers sales incentive pay for most sales roles. Figmaβs compensation and benefits are subject to change and may be modified in the future.
Hourly Base Pay Range (SF/NY Hub): $43.80Β –Β $77.90Β USD
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