Branch Aug 26
Enterprise Support Specialist
About us: Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services….
Remote job category
Remote Technical Support jobs.
Whether you crave gig-style flexibility or full-time stability, the remote Technical Support landscape here covers the spectrum. Listings ship with clearly defined deliverables, not vague “rock-star” fantasies. Hit the ones that resonate, let automated scheduling handle interviews, and start contributing from a workspace that blends family, hobbies, and deep-work blocks without compromise.
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Fresh Technical Support rolesListings from remote-ready employers
→Flexible work modelsFull-time, contract, freelance and part-time
→Global opportunitiesCountry, region and time-zone options
→Technical SupportA focused collection for your expertise
Remote-firstRoles designed for distributed work
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Obsidian Security Aug 26Head of Customer Support
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia,…
Clickhouse Aug 25Senior Technical Customer Support Engineer – LATAM
About ClickHouse Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 4,000 customers and ARR that…
Close Aug 25Software Engineer – Support (USA Only – 100% Remote)
About Us Since 2013, we’ve been building a CRM that gets out of your way and helps your team sell more, faster. Now we’re building AI into every part of…
Autodesk Aug 25Account Technical Lead (ATL), Enterprise Accounts
Job Requisition ID #26WD99448Position OvevriewThe Account Technical Lead (ATL), Enterprise Accounts, leads high-complexity technical engagements, independently drives enterprise discovery, architects detailed solution designs, and develops the Customer Technical Vision (CTV)….
Veeam Software Aug 22Senior Customer Success Engineer
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI…
Deepgram Aug 22Customer Success Engineer (Scaled)
Company OverviewDeepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than…
TRM Labs Aug 22Customer Solutions Engineer
Build a Safer World.TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM’s platforms enable investigators to trace illicit activity, build cases,…
Datadog Aug 22Partner Solutions Architect (EMEA)
The Team: We are Datadog’s in-house product experts. The technical solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We…
ICON plc Aug 22Controls Engineer II
The Controls Engineer II, Engineering Services designs and maintains the diagnostic infrastructure ICON’s fleet depends on — building troubleshooting tools, guided diagnostics, telemetry-sourced health monitoring dashboards, and data-driven predictive maintenance…
Category guide
Work from home in Technical Support.
What to expect from this collection and how remote teams hire for this discipline.
Our listings include a wide range of remote opportunities for technical support professionals, including technical support analysts, help desk specialists, and customer support technicians. Whether you’re just starting out in your career or have years of experience, we have something for everyone.
We work with reputable companies and individuals who are looking for talented and skilled technical support professionals to join their teams. Our remote job listings offer the flexibility to work from anywhere in the world while still providing the opportunity to work with some of the most innovative and exciting companies in the industry.
As a technical support professional, you play a crucial role in helping customers resolve their technical issues. With our remote job listings, you can apply for opportunities that allow you to put your technical skills to use and help customers from anywhere in the world.
Take the first step towards finding your dream remote job in technical support by browsing our listings today. We update our listings regularly, so make sure to check back often for new opportunities. With our help, you can take your technical support career to the next level while working remotely.
Category FAQ
Before you apply.
Practical answers tailored to remote Technical Support work, applications, tools, and distributed-team expectations.
What tracking systems are used in remote Technical Support vacancies?
Enterprise helpdesks like Zendesk, Jira Service Management, or ServiceNow are standard for logging, tracking, and resolving technical incoming queues.
How do employers evaluate the performance of remote support agents?
Performance is tied to strict Service Level Agreements (SLAs). Key metrics include First Response Time (FRT), Ticket Resolution Time, and customer CSAT.
What technical baselines are required for remote IT support?
Solid understanding of network protocols, API troubleshooting, basic command line operations, and database query knowledge (SQL) depending on Tier 1/2/3 levels.
How are shift patterns structured in distributed support teams?
Teams leverage global distribution to run "follow-the-sun" models, matching specific regional timezones to maintain 24/7 coverage without graveyard shifts.
Do remote support jobs require phone calling?
It varies. Many modern remote technical support roles are 100% digital, focusing entirely on live web chat, email ticketing, and asynchronous technical documentation.
What soft skills make a great remote technical support specialist?
The ability to translate complex engineering issues into simple, clear, reassuring troubleshooting steps for non-technical users via text chat.
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