Veeam Software Aug 22
Senior Customer Success Engineer
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI…
Remote job category
Remote Technical Support jobs.
Whether you crave gig-style flexibility or full-time stability, the remote Technical Support landscape here covers the spectrum. Listings ship with clearly defined deliverables, not vague “rock-star” fantasies. Hit the ones that resonate, let automated scheduling handle interviews, and start contributing from a workspace that blends family, hobbies, and deep-work blocks without compromise.
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→Technical SupportA focused collection for your expertise
Remote-firstRoles designed for distributed work
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Deepgram Aug 22Customer Success Engineer (Scaled)
Company OverviewDeepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than…
TRM Labs Aug 22Customer Solutions Engineer
Build a Safer World.TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM’s platforms enable investigators to trace illicit activity, build cases,…
Datadog Aug 22Partner Solutions Architect (EMEA)
The Team: We are Datadog’s in-house product experts. The technical solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We…
ICON plc Aug 22Controls Engineer II
The Controls Engineer II, Engineering Services designs and maintains the diagnostic infrastructure ICON’s fleet depends on — building troubleshooting tools, guided diagnostics, telemetry-sourced health monitoring dashboards, and data-driven predictive maintenance…
Temporal Technologies Aug 22Senior Developer Success Engineer – West
Summary The Senior Developer Success Engineer – West will be the frontline technical expert for our developer community. You will help users deploy and scale Temporal in cloud-native environments. You…
Grafana Labs Aug 21Associate Observability Architect | PST | Remote
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability…
- Grafana Labs Aug 21
Associate Observability Architect | EST | Remote
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability…
Supabase Aug 21Support Engineer (APAC)
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are…
- Supabase Aug 21
Support Engineer (AMER)
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are…
Category guide
Work from home in Technical Support.
What to expect from this collection and how remote teams hire for this discipline.
Our listings include a wide range of remote opportunities for technical support professionals, including technical support analysts, help desk specialists, and customer support technicians. Whether you’re just starting out in your career or have years of experience, we have something for everyone.
We work with reputable companies and individuals who are looking for talented and skilled technical support professionals to join their teams. Our remote job listings offer the flexibility to work from anywhere in the world while still providing the opportunity to work with some of the most innovative and exciting companies in the industry.
As a technical support professional, you play a crucial role in helping customers resolve their technical issues. With our remote job listings, you can apply for opportunities that allow you to put your technical skills to use and help customers from anywhere in the world.
Take the first step towards finding your dream remote job in technical support by browsing our listings today. We update our listings regularly, so make sure to check back often for new opportunities. With our help, you can take your technical support career to the next level while working remotely.
Category FAQ
Before you apply.
Practical answers tailored to remote Technical Support work, applications, tools, and distributed-team expectations.
What tracking systems are used in remote Technical Support vacancies?
Enterprise helpdesks like Zendesk, Jira Service Management, or ServiceNow are standard for logging, tracking, and resolving technical incoming queues.
How do employers evaluate the performance of remote support agents?
Performance is tied to strict Service Level Agreements (SLAs). Key metrics include First Response Time (FRT), Ticket Resolution Time, and customer CSAT.
What technical baselines are required for remote IT support?
Solid understanding of network protocols, API troubleshooting, basic command line operations, and database query knowledge (SQL) depending on Tier 1/2/3 levels.
How are shift patterns structured in distributed support teams?
Teams leverage global distribution to run "follow-the-sun" models, matching specific regional timezones to maintain 24/7 coverage without graveyard shifts.
Do remote support jobs require phone calling?
It varies. Many modern remote technical support roles are 100% digital, focusing entirely on live web chat, email ticketing, and asynchronous technical documentation.
What soft skills make a great remote technical support specialist?
The ability to translate complex engineering issues into simple, clear, reassuring troubleshooting steps for non-technical users via text chat.
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