Customer.io
Email Deliverability Specialist
About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io…
Remote job category
Remote Technical Support jobs.
Whether you crave gig-style flexibility or full-time stability, the remote Technical Support landscape here covers the spectrum. Listings ship with clearly defined deliverables, not vague “rock-star” fantasies. Hit the ones that resonate, let automated scheduling handle interviews, and start contributing from a workspace that blends family, hobbies, and deep-work blocks without compromise.
Technical SupportA focused collection for your expertise
Remote-firstRoles designed for distributed work
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NivodaTechnical Account Manager (TAM)- US
About Nivoda 🚀 Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. Processing $300M+ in annual transactions and operating across…
PlaysonSenior Integration Engineer
About the Role We’re looking for a Senior Integration Engineer to take full ownership of partner integrations – from initial onboarding through to go-live and beyond. This is a delivery-focused,…
CanonicalDedicated Linux Desktop & Devices Support Engineer, Singapore
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives…
RStudioSenior Solutions Engineer (Post-Sales)
Posit’s mission is to create free and open-source software for data science, scientific research, and technical communication to enhance the production and consumption of knowledge by everyone, regardless of economic…
NashTechnical Support Specialist, AU
Nash is looking for a Technical Support Specialist to join our global, 24/7 Technical Support team. This role sits at the heart of how Nash stabilizes the platform for our…
PointClickCareCanada – Sr. Solutions Analyst (TAM-Clinical)
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we…
SpreedlySupport Engineer
About Us: Spreedly is the Intelligent Payments Platform for businesses that want to own their payments strategy. Founded in 2007 and headquartered in Durham, NC, we give merchants, platforms, and…
CollibraSenior Customer Support Engineer
Joining Collibra’s Support team Collibra seeks to expand our Support Engineering team with the addition of a Senior Technical Support Engineer to support the company’s growth. Collibra’s Senior Technical Support…
TE ConnectivityTechnical Problem Solver Expert – Red X
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview The Technical Problem Solver Expert…
Category guide
Work from home in Technical Support.
What to expect from this collection and how remote teams hire for this discipline.
Our listings include a wide range of remote opportunities for technical support professionals, including technical support analysts, help desk specialists, and customer support technicians. Whether you’re just starting out in your career or have years of experience, we have something for everyone.
We work with reputable companies and individuals who are looking for talented and skilled technical support professionals to join their teams. Our remote job listings offer the flexibility to work from anywhere in the world while still providing the opportunity to work with some of the most innovative and exciting companies in the industry.
As a technical support professional, you play a crucial role in helping customers resolve their technical issues. With our remote job listings, you can apply for opportunities that allow you to put your technical skills to use and help customers from anywhere in the world.
Take the first step towards finding your dream remote job in technical support by browsing our listings today. We update our listings regularly, so make sure to check back often for new opportunities. With our help, you can take your technical support career to the next level while working remotely.
Category FAQ
Before you apply.
Practical answers tailored to remote Technical Support work, applications, tools, and distributed-team expectations.
What tracking systems are used in remote Technical Support vacancies?
Enterprise helpdesks like Zendesk, Jira Service Management, or ServiceNow are standard for logging, tracking, and resolving technical incoming queues.
How do employers evaluate the performance of remote support agents?
Performance is tied to strict Service Level Agreements (SLAs). Key metrics include First Response Time (FRT), Ticket Resolution Time, and customer CSAT.
What technical baselines are required for remote IT support?
Solid understanding of network protocols, API troubleshooting, basic command line operations, and database query knowledge (SQL) depending on Tier 1/2/3 levels.
How are shift patterns structured in distributed support teams?
Teams leverage global distribution to run "follow-the-sun" models, matching specific regional timezones to maintain 24/7 coverage without graveyard shifts.
Do remote support jobs require phone calling?
It varies. Many modern remote technical support roles are 100% digital, focusing entirely on live web chat, email ticketing, and asynchronous technical documentation.
What soft skills make a great remote technical support specialist?
The ability to translate complex engineering issues into simple, clear, reassuring troubleshooting steps for non-technical users via text chat.
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