Smartling
Solution Architect
Overview Smartling is an AI-native translation platform that’s redefining how the world’s biggest brands go global — ranked #3 on Fast Company’s Most Innovative Companies list. We’re growing rapidly at…
Remote job category
Remote Technical Support jobs.
Whether you crave gig-style flexibility or full-time stability, the remote Technical Support landscape here covers the spectrum. Listings ship with clearly defined deliverables, not vague “rock-star” fantasies. Hit the ones that resonate, let automated scheduling handle interviews, and start contributing from a workspace that blends family, hobbies, and deep-work blocks without compromise.
Technical SupportA focused collection for your expertise
Remote-firstRoles designed for distributed work
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RampTechnical Consultant, Enterprise, Oracle Cloud
About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend…
DandyDental Lab Technician
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify…
ZscalerSenior Technical Support Engineer
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data…
GitLabIntermediate Support Engineer (SHIFT)
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50…
ExtraHopSupport Engineer I – UK
At ExtraHop, we’re on a mission to protect and empower the connected enterprise. We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure…
HuntressProduct Support Specialist- Eastern Time Zone
What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at…
DatadogSenior Partner Solutions Architect (Pan-EMEA GSI)
The Team: We are Datadog’s in-house product experts. The technical solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We…
TRM LabsCustomer Solutions Engineer
Build a Safer World.TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM’s platforms enable investigators to trace illicit activity, build cases,…
DeepgramCustomer Success Engineer (Scaled)
Company OverviewDeepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than…
Category guide
Work from home in Technical Support.
What to expect from this collection and how remote teams hire for this discipline.
Our listings include a wide range of remote opportunities for technical support professionals, including technical support analysts, help desk specialists, and customer support technicians. Whether you’re just starting out in your career or have years of experience, we have something for everyone.
We work with reputable companies and individuals who are looking for talented and skilled technical support professionals to join their teams. Our remote job listings offer the flexibility to work from anywhere in the world while still providing the opportunity to work with some of the most innovative and exciting companies in the industry.
As a technical support professional, you play a crucial role in helping customers resolve their technical issues. With our remote job listings, you can apply for opportunities that allow you to put your technical skills to use and help customers from anywhere in the world.
Take the first step towards finding your dream remote job in technical support by browsing our listings today. We update our listings regularly, so make sure to check back often for new opportunities. With our help, you can take your technical support career to the next level while working remotely.
Category FAQ
Before you apply.
Practical answers tailored to remote Technical Support work, applications, tools, and distributed-team expectations.
What tracking systems are used in remote Technical Support vacancies?
Enterprise helpdesks like Zendesk, Jira Service Management, or ServiceNow are standard for logging, tracking, and resolving technical incoming queues.
How do employers evaluate the performance of remote support agents?
Performance is tied to strict Service Level Agreements (SLAs). Key metrics include First Response Time (FRT), Ticket Resolution Time, and customer CSAT.
What technical baselines are required for remote IT support?
Solid understanding of network protocols, API troubleshooting, basic command line operations, and database query knowledge (SQL) depending on Tier 1/2/3 levels.
How are shift patterns structured in distributed support teams?
Teams leverage global distribution to run "follow-the-sun" models, matching specific regional timezones to maintain 24/7 coverage without graveyard shifts.
Do remote support jobs require phone calling?
It varies. Many modern remote technical support roles are 100% digital, focusing entirely on live web chat, email ticketing, and asynchronous technical documentation.
What soft skills make a great remote technical support specialist?
The ability to translate complex engineering issues into simple, clear, reassuring troubleshooting steps for non-technical users via text chat.
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