Associate Customer Success Manager – Central Eastern EU & Baltics

Remote from
Europe flag
Europe
Annual salary
Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Job function
Customer Success
Job type
Full Time,
Job posted
Apply before
25 Dec 2024
Industry
Financial Services

About Deel

Deel helps businesses hire anyone, anywhere. It's global payroll for employees and contractors from around the world.

Actively Hiring

The Customer Success Manager on the Scale & Growth Team is the main POC of the client throughout the client experience cycle. CSM’s are here to provide advice on how to best structure internal processes to drive growth while using Deel’s product adoption and help the client with their remote global workforce.
Clients that sit within the Scale & Growth team are Tier 3 clients, managing up to 200 accounts (at least to start; this may increase over time if we need to based on bandwidth)

What you will enjoy working on

  • Project management
  • Works well with internal teams in order to deliver the best customer experience, this entails working with Support, Product, Sales & Engineering
  • Have a good knowledge of where Deel is hiring and Deel services (payroll, HR, Product, etc)
  • Set up outreach campaigns for customer base
  • Preventing and eliminating churn
  • Growing relationships with a larger book of clients and promoting their growth at Deel

You will be successful if

  • Ideally 1-2+ years of experience within Customer Success
  • Has experience within a Regional/Global book of business
  • Experience in outreach campaigns & automation
  • Used to deal with escalations, or frustrating customers
  • Take good ownership & accountability
  • You speak, read and write in English fluently
  • You are based within EMEA timezone

Bonus Points

  • You have experience working with clients and team members from multiple countries and across multiple time zones
  • You have experience working in a remote team
  • You have experience working at a high growth start-up or scale up
  • You have Fintech or HR tech experience

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless ofΒ  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Apply now >

Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory β€Ί
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FAQ

What position is Deel hiring for?

Deel is hiring a remote Associate Customer Success Manager – Central Eastern EU & Baltics from πŸ‡ͺπŸ‡Ί Europe

What type of employment does Deel offer?

This is a Full Time role.

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