As a Customer Success Partner you will develop and maintain relationships across our client base, ranging from executive clinical and operational leadership to the front line end users of our solutions. The CSP is a critical link between Qventus and the client and is responsible for effective communication and coordination between external stakeholders and internal Product and Delivery teams. The CSP will serve as the overall engagement manager from customer kickoff through go-live and ongoing success, creating and maintaining a complex and cross-functional project plan with a matrixed team.
As Customer Success Partner, you will wear a number of hats, combining aspects of complex engagement management, account management, and analytics. The CSP will develop deep knowledge of the Qventus suite of products to successfully deploy them, think creatively about new use cases for the product, lead account strategy, and drive value for our customers.
Key Responsibilities:
- Manage and grow successful partnerships with one or more nationally leading healthcare provider organizations
- Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal.
- Leverage deep functional expertise in order to sustain buy-in from core users and executives around workflows and solution adoption
- Effectively lead complex engagements with matrixed teams (clinical, technical and operational)
- Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.
- Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills.
- Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality
- Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change.
- Create a customer base who is excited about Qventus and serves as a reference for prospective customers
What We’re Looking For:
- Must have 3-5 years of professional experience working at a leading healthcare consulting firm or in a professional services role at a workflow-oriented SaaS company
- Project management experience for complex implementations in the provider-side healthcare setting
- Knowledge of provider-side hospital operations
- A track record of applying strong quantitative and analytical skills in prior roles
- Ability to travel up to 25-50% nationwide
It’s a Plus if You Have…
- Business development, sales, or account management/growth experience
- Knowledge of the landscape of acute care patient flow processes, challenges, and solutions
- Change management experience
- Experience working with product managers, engineers, and technical teams.
The salary range for this role is $120,000 to $150,000. Qventus salary bands represent market data across different geographies. We consider several factors when determining compensation, including location, skills and qualifications, and prior relevant experience. Salary is just one component of Qventus’ total package. Some of our key benefits and perks* include but are not limited to: Open Paid Time Off, paid parental leave, professional development, wellness, and technology stipends, generous employee referral bonus, and employee stock option awards.
We believe that diversity, equity, inclusion, and belonging are fundamental to improving healthcare and society, and that’s why we’re building a company that leads the way. We hold ourselves accountable to using fair hiring processes that mitigate the negative impacts of unconscious bias. We also work to ensure that people from underrepresented groups play meaningful roles on both sides of the interview table. We are an equal opportunity employer and give all qualified applicants consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.
*Benefits and perks are subject to plan documents and may change at the company’s discretion.
