Engagement Manager

Remote from
USA flag
USA
Annual salary, USD
145,000 - 158,000
Job type
Full Time,
Job posted
Apply before
18 Dec 2024
Industry
Computer Software

About Databricks

All your data, analytics and AI on one lakehouse platform

Databricks is seeking a Engagement Manager to join our Professional Services and Education team under the Customer Success organization. As a Engagement Manager, you will assure customer success by driving customer satisfaction throughout the services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond.

The Engagement Manager ensures our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. This role is a strategic and cross-functional position that will partner closely with Sales, Customer Success, Support and Product Teams on campaigns, programs, and content.

Responsibilities:

  • Demonstrates a passion for the job and leads by example by putting Databricks and our customers first to achieve the sales and delivery mission.
  • Collaborate with the sales counterpart and engages early in the sales process to seek to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
  • Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services.
  • Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets.
  • Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer.
  • Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary.
  • Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations.

Competencies (Requirements)

  • Minimum of 3-5 years running a Professional Services and Education Services line of business.
  • 6+ years in Senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution.
  • Excellent customer-facing skills and the ability to communicate with Executives as well as other stakeholders both internally and externally.
  • Consistent track record of identifying customer needs and successfully implementing solutions.
  • Demonstrate strong leadership experience, the ability to enforce good project governance and drive delivery excellence.
  • Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes.
  • Travel is required up to 50%, possibly more at peak times.
  • Proven experience in estimating effort and scope for services.
  • Outstanding communication and customer relationship skills.

BenefitsΒ 

  • Medical, dental, vision
  • 401k Retirement Plan
  • Unlimited Paid Time Off
  • Gym reimbursement
  • Employee referral bonus program
  • Maternity and paternity plans

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings for commissionable roles.Β  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our pageΒ here.

Local Pay Range $145,000β€”$158,000 USD

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide β€” including Comcast, CondΓ© Nast, Grammarly, and over 50% of the Fortune 500 β€” rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Sparkβ„’, Delta Lake and MLflow.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer’s discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Apply now >

Megaphone

Personalised job alerts

Set up personalised e-mail alerts about similar remote jobs

FacebookTwitterLinkedIn

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar remote jobs in Product & Operations

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more β€Ί
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more β€Ί
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more β€Ί
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is Databricks hiring for?

Databricks is hiring a remote Engagement Manager from πŸ‡ΊπŸ‡Έ USA

What type of employment does Databricks offer?

This is a Full Time role.

Network

Jobicy+ Subscription

Jobicy+

547 subscribers are already enjoying exclusive, experimental and pre-release features.

Free

USD $0/month

For people just getting started

Unlimited applies and searches
Access on web and mobile apps
One active job alert
Access to additional tools like Bookmarks, Applications, and more

Plus

USD $8/month

Everything in Free, and:

Ad-free experience
Up to 10 active job alerts
Personal career consultant
Go to account β€Ί