Global Partner Manager

This role focuses on helping ServiceNow achieve growth objectives, including NNACV growth and sourced revenue goals for one of our top strategic partnerships. The Global Partner Manager (GPM) will oversee the day-to-day operations of the partnership, maintain alliance relationships, and manage go-to-market initiatives in key industries.

The GPM will assist in executing a 360-degree strategy for the partnership, which includes developing and implementing joint go-to-market business plans, managing executive cadences, organizing key marketing events, maintaining regional interlocks, and establishing an overall business structure. Additionally, the GPM will ensure regional execution of these plans in alignment with global objectives. This role will also have a specific focus on both resale and service provider routes to market.

In this role, you will:

• Coordinate sales planning activities with key stakeholders, including Sales Plays, Routes to Market, targets, metrics, and reporting.
• Build trusted relationships with stakeholders and executives, regularly delivering presentations on ServiceNow’s value proposition and go-to-market strategies.
• Identify, recruit, and onboard new teams within existing partners through prioritized relationship-building and business development activities, acting as a ServiceNow ambassador.
• Establish governance with clear cadences and reporting to drive partnership success.
• Ensure Partner Program success by tracking and overseeing actions.
• Collaborate with cross-functional teams, such as Sales Ops and Partner Enablement, to deliver an exceptional partner experience.
• Work with the partner marketing lead to develop marketing content aligned with the strategy set by the GPL, including educational materials and external communications like joint webinars and press releases.
• Continuously assess and validate the effectiveness of chosen routes to market.
• Manage onboarding activities for both ServiceNow and partner resources to ensure a smooth and organized learning and execution path.
• Focus on driving success in both service provider and resale routes to market through targeted initiatives, white space assessments, and governance.

Qualifications

To be successful in this role, we need someone who has:

• 3-5 years of experience in sales, business development, management consulting, or partnership management (preferably for a SaaS company).
• Bachelor’s degree required. Master’s degree encouraged.
• The ideal candidate also understands deal structure and deal flow.
• Professional presence, with experience and comfort delivering presentations to and building relationships with C-level executives.
• Ability to navigate and leverage extended internal teams and work cross-functionally.
• Ability to navigate large organizations and build champions, externally within partner firms and internally across the partner organization, sales, marketing, and customer outcomes.
• Competitive sales and business development mentality; eagerness to reach sales quota targets and achieve partner objectives.
• Strong program management skills, ability to coordinate across numerous priorities and initiatives to ensure virtual teams (internal and external) are aligned and accountable to delivering results.
• Proficiency in PowerPoint for presentation development and in Excel for reporting and analysis

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $103,080 – $170,160, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss[at]servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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