Upgrade to Plus to access advanced job search features.
Customer Support Specialist
- Annual salary, CAD
- 52,000 - 70,900
- Job function
- Job type
- Full Time,
- Job posted
- Apply before
- 11 Mar 2025
- Views / Applies
- 12345 / 123
About Wrapbook
Don’t waste time on production payroll. Wrapbook provides a simple solution to pay cast & crew faster and compliantly.
Actively Hiring
We are looking for an enthusiastic Customer Support Specialist to join our team. Reporting into the support organization, you’ll be tasked with ensuring our crew members and client users have their product questions answered and technical issues addressed. This role involves a variety of different skills, including strong knowledge of entertainment industry practices, written communication by email, verbal communication by phone, all to ensure payees are compensated quickly and compliantly.
What you’ll do:
- Provide daily support via Salesforce cases and inbound phone calls to crew members and client users as they leverage our product in service of their production projects
- Troubleshoot issues and investigate to identify the root cause of a behavior and advise next steps to a solution
- Manage your assigned case log and display ownership of responsibilities, including following up both externally and internally to ensure issues are resolved
- Recognize trends and submit Shortcut tickets to report bugs and product requests to enhance the user experience
- Identify urgent issues that require engineering intervention and submit PagerDuty tickets to quickly escalate for resolution
- Assist the support team to deliver concierge service ensuring the best possible user experience
- Assist with developing workflows and best practices for handling customer inquiries through Salesforce and Wrapbook’s internal database.
What you’ll have:
- You have 2+ years experience in a customer support role and/or an administrative role in the film and entertainment industry
- Film and Television Production Accounting experience
- Motion Picture Union Payroll experience strongly preferred
- You are comfortable speaking on the phone for several hours per day
- You are an excellent communicator (verbal, written, and listening) and can teach and present concepts with excellence.
- You have an aptitude for problem solving and can deliver information with confidence after conducting the necessary research
- You have a voracious appetite to learn, are organized and able to prioritize effectively
- You are tenacious, work hard and love working with others to achieve a common goal
- You’re extremely analytical, meticulous, and organized
- You are comfortable with the rapid pace and constantly changing landscape of an early stage startup
Why Join Us:
At Wrapbook, creativity meets technology — and not just in the product.
In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:
- Unlimited Paid Time Off
- Work from anywhere in Canada and USA
- Health and Dental benefits
- Up to $1500 towards IT set up for your home
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
- Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service
Our Pledge to Fostering an Inclusive and Safe Workplace:
Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.
Apply Now:
Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!
Compensation:
- Zone A: San Francisco, Los Angeles, Seattle, New York City, Boston, San Diego, Washington DC $61.2K – $83.4K
- Zone B: All Other US Locations $52K – $70.9K
- Zone C: All Locations in Canada CA$52K – CA$70.9K
Personalised job alerts
Set up personalised e-mail alerts about similar remote jobs
FacebookTwitterLinkedIn
How to apply
For safety tips, see our guides or report this job if any issues arise.
See a few more
Similar remote jobs in Customer Success
Travel eSIM – Free Data ›
Create ad AdAt Firsty, we make data roaming fair and square for everyone. No need to switch SIMs or buy expensive bundles. For free!
-
Community Support Engineer (APAC)
- Exodus
- APAC
At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week.
-
Community Support Engineer – Oceania Time Zone
- Exodus
- Australia, New Zealand
Exodus receives hundreds of email messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with our customers across multiple channels, making them feel heard and supported and resolving their issues efficiently.
-
Support Engineer (AMER)
- GitLab
- USA, Canada +1 more
Support Engineering at GitLab isn’t just a title – you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments.
-
Customer Success Manager
- Zendesk
- USA
We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide array of customers.
-
Director Customer Success
- Innovaccer
- USA
Hello! You’ve landed on this page, which means you’re interested in working with us.
-
Customer Support Representative
- Mural
- Philippines
Our Customer Support team is based in several different countries, providing support to customers around the globe. We have a rich mixture of cultures and backgrounds and have a strong team spirit of helping each other.
-
Technical Support Specialist (Tue – Sat)
- Help Scout
- Canada, Germany +9 more
As a Technical Support Specialist, you’re at the heart of what drives us — our customers. You’ll have a considerable impact on the company in a number of ways.
-
Tier 1 Support Specialist
- PerfectServe
- USA
PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America.
-
Customer Support Representative – Turkish
- ModSquad
- Türkiye
ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team.
-
Senior Customer Success Manager
- Zendesk
- USA
We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide array of customers.
-
Solution Consultant, Customer Success
- Sage
- USA
At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward.
-
Customer Success Engineer – WordPress VIP
WordPress VIP, the enterprise division of Automattic, is the world’s leading agile content management platform. Our suite of open solutions and services brings the ease and agility of WordPress to the heart of the largest enterprises in the world.
-
Clinical Care Navigator
- Lyra Health
- USA
As a Clinical Care Navigator, you’ll be doing the important, meaningful work of managing crises, providing in-the-moment phone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities.
-
Customer Support Technical Representative
- 1Password
- UK
As a CX Technical Representative for the Extended Services team, your role is to troubleshoot Tier 2 issues affecting our customers.
-
Bilingual Client Retention Specialist
- Beyond Finance
- USA
You will play a crucial role in retaining clients within our financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the program.
Job Search Safety Tips
Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.
