Junior Client Success Manager

Remote from
UK flag
UK
Annual salary
Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Job function
Customer Success
Job type
Full Time,
Job posted
Apply before
21 Jun 2025
Experience level
Junior
Views / Applies
12345 / 123

About StackAdapt

Discover the self-serve programmatic advertising platform used by digital marketers around the world.

Actively Hiring
5.0 Rated

You’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with the Growth Sales Team, Client Service support teams, and other cross functional teams to maximize the campaign ROI of our customers. Additionally, this role will allow you to use your RTB / Programmatic media buying experience to recommend optimizations to clients for their campaigns and come up with unique solutions that ensure our clients are satisfied with their campaign performance.

StackAdapt is a Remote First company, we are open to candidates located anywhere in the UK.

What you’ll be doing:

  • Act as the main point of contact for your portfolio of clients across a wide range of verticals
  • Advise clients on effective campaign strategies within the StackAdapt platform
  • Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic recommendations and optimizations to meet identified KPIs
  • Onboard new clients to the Stackadapt platform, providing them with adequate training, support and resources to be fully self-serve
  • Drive retention and growth by helping clients maximize their usage of StackAdapt’s capabilities
  • Resolve customer inquiries; ensuring that questions and issues are addressed within established SLAs
  • Assist in the creation of Support documentation for frequently experienced challenges

What you’ll bring to the table:

  • 2+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network)
  • Experience running Google Tag Manager (GTM), Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user
  • Proven success in managing client relationships and delivering service excellence
  • Focus on retaining accounts and growing revenue
  • The ability to grasp and communicate technical concepts and platform-based knowledge
  • Familiarity with the latest digital advertising trends and ideas
  • Exceptional communication, critical thinking, and analytical skills
  • Proven ability to manage multiple, competing priorities simultaneously
  • Experience providing training and explaining concepts to clients who have different levels of knowledge of programmatic advertising

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

Apply now >

Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory β€Ί
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FAQ

What position is StackAdapt hiring for?

StackAdapt is hiring a remote Junior Client Success Manager from πŸ‡¬πŸ‡§ UK

What type of employment does StackAdapt offer?

This is a Full Time role.

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