Business Process Analyst

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L’Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here. 

About the Opportunity

About Salsify

Salsify’s vision is to help Brands win on the Digital Shelf. The digital shelf is a collection of diverse, rapidly evolving digital touch points where shoppers engage with brands and discover, research, and purchase products. Salsify helps customers to deliver the best Product Experiences everywhere, build flexibility and agility into their Go-to-Market processes, and incorporate the Digital Shelf into their in-store strategy. Salsify does this by enabling customers to unify the right people, the right process, and the right technology to drive a repeatable approach with optimum efficiency to achieve the maximum result. Salsify Product Experience Management (PXM) enables you to:

• Centralize all product content, including inventory and pricing.
• Connect the right product experience to the right channel at the right time.
• Automate the process so teams complete work as efficiently as possible.

More about Salsify can be found on our website — we encourage you to take a look! 

About Product at Salsify

At Salsify, our Product team fosters an environment of growth, curiosity, collaboration, and deep empathy for our users and each other. We work to make informed decisions that allow Salsify to continue to be the leader in the PIM/PXM category by helping our customers win on the digital shelf.

About Salsify’s Core Group

Our Core Product group at Salsify exists to thoughtfully invest time and resources into improving the Salsify platform, while decreasing Support and product maintenance load by finding inefficiencies in infrastructure, process, or code and addressing them. The Core group is the only team at Salsify with a singular mission dedicated to making technical investments that will allow us to reliably scale with our customers as our addressable market grows, and we are energized by a commitment to using our deep expertise to make things better — for the people using or maintaining Salsify. 

About the Role

As a Business Process Analyst (BPA) in our Core group, you will work closely with one of our Core teams, primarily to ensure the team meets Service Level Agreements (SLAs) for reactive, inbound issues. The Core Group is charged with ensuring the reliability of our foundational systems, which requires that the BPA develops a strong working knowledge of areas of the platform relevant to their team. Beyond that, as the BPA develops that knowledge, they should productively share that knowledge with the broader team — providing guidance when internal resources have technical questions, driving updates to documentation to reduce inbound requests relating to lack of understanding, etc. A successful BPA will be committed to defined SLAs and success metrics, and — with support — use that context to inform prioritization of objectives, how to approach escalations or blockers, and communication with cross-functional partners. The BPA will build an effective working relationship with the Product Manager (PM) and Engineering team that they work with, adapting to the team’s norms and ways of working while noting possible process inefficiencies and advocating for adjustment alongside the PM. 

You’ll Enjoy This Role If You Have:

• 2+ years technical project management, business analyst or similar experience preferably with building and growing SaaS applications. 
• Proven track record to build strong cross-functional relationships with colleagues and partners and build influence within an organization that is brimming with strong opinions and deep expertise.
• Detail orientation and comfort with tackling and troubleshooting technical challenges, and navigating complex data formats and reporting. 
• A strong collaborator in strategic decision-making, skillfully navigating evolving business needs and structures with flexibility and perseverance, and leveraging all experiences for future success.
• Strong analytical, communication, and customer service skills.
• Ability to be a strong advocate for needs that you have identified 
• Organizational and coordination skills, with the ability to prioritize and multi-task in response to time-sensitive requests.
• Verbal and written English language proficiency is required

A Successful BPA:

• Assists the Product Manager in performing discovery on specific business problems. Clarifies the problem they’re solving, and proposes solutions informed by business needs and constraints.
• Recommends process improvements with Support and PM, manages the execution and optimization of processes while fully leveraging the available toolset.
• Supervises the health/good shape of the owned processes throughout their lifecycle.
• Builds-out tracking mechanisms and reporting to provide leaders with insight into the performance of the team and their processes. Monitors this data to proactively identify opportunities for improvement.
• Demonstrates ability to meet appropriate deadlines with an understanding of the needs of their team and the business, more broadly.
• Communicates proactively and clearly with their team, manager, and stakeholders both verbally and in writing.
• Maintains a positive attitude and learns from mistakes.
• Proactively points out lack of alignment and seeks opportunities to partner with their manager or PM to resolve.
• Makes informed prioritization and time management decisions.
• Builds strong technical and domain knowledge in the areas their team supports.
• Proactively and scalably shares knowledge with cross-functional teams.

At Salsify, we maintain 3 core principles as part of our Compensation Philosophy:

• We pay market rates, which are competitive and equitable
• We pay based on performance and proficiency, not tenure
• We adjust proactively; when the market moves, we do too

The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.

National Pay Range€28.900—€34.000 EUR

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply – we would be happy to speak with you!

A member of Talent ‘[email protected]‘ will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

As part of the hiring process, we may be conducting reference checks with your provided contacts.

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact [email protected].

Apply now >