Developer Support Engineer- MS Graph – Spanish

Remote from: Spain
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Programming
Employment type: Full Time,
Job posted: 17 Jun 2025
Apply before: 17 Jul 2025
Experience level: Midweight
Views / Applies: 12345 / 123

About us:

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support.

Website: https://Gigmos.com

LinkedIn: https://www.linkedin.com/company/14543064

Roles and Responsibilities:

Handles customer issues on MS Graph through collaboration, resolution, or escalation to provide a great experience
Drives his or her own case-wellness and ensures that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication.
Uses soft skills when responding to and resolving technical issues

Required skills

Excellent customer service and communications skills both written and spoken Spanish
Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will solve customer problems.
Ability to speak and write clearly, to establish quick rapport with a caller, instill confidence and demonstrate passion in meeting and exceeding customers expectations.
Ability to adapt and flex style according to customer personality, culture, and profile (i.e. customers’ new to technology and experienced pros alike).
Critical thinking skills
Help customers discover, buy, use, and love Microsoft products that meet and exceeds their needs; The advocate enjoys interactions with customers and is passionate about owning the support interaction through to the end.
Advocate may be required to support all channels (chat & voice)
Technical knowledge: Windows OS, IE, MS Office applications, email, search, downloading / installing software

Abilities and Experience should include:

2+ years of experience on development/product expertise of at least one of core workloads : SharePoint, Exchange, Microsoft Teams, Azure AD
Strong in core technologies: .NET framework and ASP.Net / C# / .Net Core, C++, C#/.Net, Node.JS, Java, Go and React
Familiar with Azure Active Directory, SharePoint, Outlook, and Microsoft Teams
Working knowledge of networking protocols in the co ntext of enterprise deployment
Exposure to scripting languages: JavaScript, JQuery, Powershell, Node.js, Python
Exposure to RESTful APIs, OAuth protocol
Exposure to tools – Fiddler, Netmon, Postman

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