Senior Partner Alliance Manager

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Partner Alliance Manager, NAMER!

About the job

Reporting into the Global Head of Channel & Alliances, this position is needed to create, refine and execute the Segment channel strategy in key selling markets across NAMER.  As such you’ll recruit, train and engage partners to recommend Segment CDP to their customers as well as successfully implement Segment.  To engage partners you’ll leverage your skills to craft joint demand generation strategies and drive ROI with our partner marketing team.

Responsibilities

In this role, you’ll:

• Create, refine and execute the regional channel strategy to support the sales organisation across the partner ecosystem
• Develop and manage successful and profitable relationships with a portfolio of partners in your territory  including systems integrators, agencies, consultancies, technology platform partners and independent software vendors (ISVs).
• Conduct territory planning with partners and Segment sellers to identify opportunities
• Develop and execute a comprehensive business plans and go-to-market strategies that drive sourced and influenced revenue for both Segment and key partners 
• Create and Execute demand generation plans to achieve targets 
• Cultivate internal relationships across functional areas including sales, services, product development, marketing and business development.
• Couple Segment solutions, and thought leadership, with partner offerings to drive GTM motions  
• Help build and execute broad and deep enablement plans and strategies driving adoption of Segment products 
• Lead and facilitate QBRs, joint executive alignment, and overall engagement
• Communicate and evangelise the successes of strategic partnerships to internal stakeholders across various organisations within Segment

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Minimum 6+ years of experience in partner management, strategic partnerships or management consulting.
• Consistent track record of exceeding revenue targets & business objectives.
• Industry experience in Customer Data Platforms and/or managing complex partnerships within martech platforms (e.g. Adobe, Salesforce, SAP, Oracle, etc.) or managing complex partner engagements.
• Experience with building, developing and growing strategic partnerships and relevant programs that deliver long term revenue growth and customer/partner satisfaction.
• Highly analytical and data driven; an innovative thinker and creative problem solver who is naturally curious.
• Understand complex solution selling processes, build consensus and be adept at developing relationships at multiple levels.
• Have strong domain expertise in the areas of advertising, martech and SaaS applications
• A self-starter who can work with minimal supervision to drive results.
• Comfortable with ambiguity and working cross-functionally in a high growth business landscape.
• BA/BS degree or equivalent required.

Desired:

• MBA a plus 
• Excellent written and verbal communication skills and strong executive presence
• Ability to influence and build effective working relationships with all levels of the organisation.
• Energy and enthusiasm with a willingness to travel

Location

1. This role will be remote and based in the United States.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $151,000.00 – $188,800.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $159,400.00 – $199,300.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $167,800.00 – $209,700.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Applications for this role are intended to be accepted until June 30, 2025, but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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