Site Reliability Engineer II

ShopFully is the tech company leader in Drive To Store that connects millions of shoppers with the stores around them. We help people save time and money and make smarter shopping decisions and we support retailers and brands engaging with consumers throughout the customer journey, from online research to in-store shopping.

With our proprietary websites and apps, a network of publishers and digital platforms and our proprietary tech solutions, we reach 200 millions users globally.

We joined MEDIA Central Group in 2023 and we are now a partner to over 500 top retailers and brands in 25 countries across Europe, Australia and Latin America.

We’re a team of over 450 people focused on Digital Retail, spanning 30 different nationalities, with a mission: reinventing local shopping worldwide.

Are you ready to join us?

WHO WE’RE LOOKING FOR 🔍

We are looking for a Site Reliability Engineer II to work alongside the Engineering team to build and improve tools to deploy, scale, secure, monitor and diagnose Flipp’s systems in order to guarantee business continuity and daily operations of the engineering teams. You will participate in on-call and daily-support rotations in order to respond to infrastructure-level support requests and emergencies.

WHAT YOU’LL DO 💪🏻

Production Engineering

• Build and improve our tools for deploying, monitoring and managing our systems
• Partner with product development teams in order to provide domain expertise around infrastructure design, security and observability
• Identify opportunities of improvements and automation in order to turn them into  self-serve features in existing and/or new platforms.

Operational excellence 

• Participate in periodic on-call rotation with the rest of the SRE team to support and maintain the high availability of our systems and ensure Flipp is a world-class platform
• Participate in periodical concierge rotation to provide operational support for engineering team members through a kanban-managed stream of requests.

Knowledge sharing 

• Build and maintain documentation and playbooks for the tools built or modified
• Share knowledge and experience with other SREs on the team and develop a set of best practices to be used throughout the engineering organization through presentations  and lunch and learn workshops.

External Communication

• Communicate with vendor’s engineering teams during the integration with or diagnostics of a 3rd party service/partners

WHAT YOU’LL NEED 🪄

• 2 years of experience with infrastructure automation on AWS or other cloud providers
• 2 years of Linux systems administration experience
• Proficient in at least one of the following languages (Ruby, Python, Perl)
• A knack for diagnosing and troubleshooting problems
• Strong sense of empathy towards struggles of other team members in the organization
• High growth expectations for yourself and your team, and a willingness to push yourself and your team to achieve them
• AWS Certified Solutions Architect or equivalent designation

WHAT YOU’LL FIND AT SHOPFULLY 

🌎 An opportunity to build your experience in an internationally growing scale-up company;

🏡 Flexible work arrangements encouraging smart and/or full-remote working;

💻 Company laptop and all you need to set up a proper home-working station;

🍕 Meal vouchers (yes, also while working remotely!);

🙌🏻 Sport Card for Fitness/Gym 

💡 25 days paid vacation

🌎 LOCATION: Looking for an exciting international career opportunity while staying in Bulgaria? This is your chance!

ShopFully is part of the same group as Flipp, a leading Canadian company, and we’re looking for talented professionals to join us. You’ll be hired in Bulgaria while working directly within Flipp’s organization, in a fast-paced, innovative environment. 

Since you’ll be collaborating with colleagues across different time zones, a bit of schedule flexibility will help you stay connected with our amazing teams in Canada!

If you’re excited about joining a dynamic, international team, working on cutting-edge projects, and expanding your career globally—without leaving Italy—we’d love to hear from you! 🚀

If you choose to apply for this specific job position and submit your application, which may include personal data such as your identifying details, contact information, curriculum vitae, cover letter, professional qualifications, and/or employment history, please be informed that your data may be shared with our Affiliates*, including Offerista Group GmbH and Flipp Operations Inc. The aforementioned entities will act as joint controllers for the limited purpose of intra-group sharing related to the evaluation of candidates’ applications. This means that your data may be processed by the Affiliate to assess your application and, if deemed suitable, to contact you regarding potential employment opportunities. However, please note that from the moment an Affiliate initiates direct contact with you and engages in any further processing of your personal data beyond the initial intra-group sharing for evaluation purposes, such Affiliate shall act as an independent data controller. In such cases, the processing of your personal data will be subject to the specific privacy policies that can be found here.

* Affiliates shall mean any entity that directly or indirectly controls, is controlled by or is under common control with ShopFully SpA and its Affiliates’ subsidiaries, meaning any entity which is directly or indirectly controlled by the Affiliates.

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