ABOUT THE ROLE
We are looking for a Workforce Management Specialist to join the team. This key role is focused on the development of WFM solutions to support our shop estate. You will work at pace to design, develop and test functionality that allows our shop Partners to be in the right place at the right time so they can continue to delight our customers.
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Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aim for around 1 day a week in the office to connect and, on a more ad-hoc basis, to attend key meetings.
Key responsibilities
As a Workforce Management Specialist with a focus on Solutions Development, you will be designing, developing and implementing tools and functionality that allow our shop Partners to be in the right place at the right time; through a passion for writing well-structured and maintainable code that contributes to the improvement of the platforms we manage.
As a Partner in Retail, you’re accountable for retail excellence with a relentless connection to customers and shops alike, dedicated support for today's demands, and visionary strides to shape, optimise, and revolutionise the future of retail. Rooted in adaptability, driven by a continuous improvement mindset, and fueled by a commitment to getting it right the first time, our Retail Teams are the dynamic force steering a thriving and innovative retail ecosystem of John Lewis Partnership.
As a Specialist, your role is to meticulously execute tasks and plans, ensuring precision in line with the broader retail strategy. Leveraging subject matter expertise, you contribute to plan execution, manage stakeholder relationships effectively, and provide valuable insights. Aligning with partnership goals, you foster talent development, enhancing continuous learning within the retail domain. Your commitment to excellence significantly contributes to the overall success of the retail strategy and partnership objectives.
Please note that this role is known internally as Workforce Management Specialist.
Essential skills/experience
● Proficient in JavaScript for back-end and front-end development
● A foundational understanding of REST API design and consumption
● Excellent communication and stakeholder management skills across the business at all levels; ability to communicate complexity in a simple and succinct way (written and verbal)
● An aptitude for working with cloud-based IT systems as well as large amounts of data
● Proven experience of taking complex issues and finding solutions
● Ability to manage and draw themes from complex data sets
Desirable skills/experience you may have
● Experience with REST API design, development and consumption
● Proficient in HTML & CSS
● Experience with React JS, Tailwind CSS and Express JS
● Experience with Cloud Platforms (GCP)
● An understanding of the WFM suite of applications and associated data flows, tools and processes
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Closing Date:
June 29, 2025
Pay:
£51,000.00 - £75,000.00 Annual
Contract Type:
Permanent
Hours of Work:
35
Job Level:
Partnership Level 7
Where You'll Be Working:
Bracknell Campus, Doncastle Road, Bracknell, Berkshire, RG12 8YA
ABOUT THE PARTNERSHIP
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
