This is a remote position.
Job Highlights:
- Contract type: Independent Contractor
- Schedule: Full-time (40 hours a week); Monday to Friday 08:30 – 17:00 GMT (30 min unpaid-lunch break)
Client Relationship Administrative Assistant
We are seeking a Client Relationship Administrative Assistant to provide high-level support to the Client Relationship Manager in handling commercial sales projects. This role requires exceptional administrative skills, strong attention to detail, and the ability to manage databases, systems, and project management platforms accurately. The ideal candidate will ensure clients receive outstanding customer service by responding to inquiries promptly and processing quotes and orders efficiently.
Responsibilities
Customer Service & Sales Support
- Deliver excellent customer service with professionalism, trust, and discretion.
- Respond promptly to customer inquiries driven by personalized marketing efforts.
- Ensure customer orders progress smoothly through quote, order, and delivery stages.
- Keep customers updated on order status and provide timely follow-ups.
- Assist customers with general product inquiries while continuously improving industry knowledge.
Administrative & Data Management
- Maintain and update IT/CRM systems such as IFS, Microsoft Office, HubSpot, and Monday.com.
- Ensure quotations, customer orders, and invoices are accurately recorded in IFS.
- Keep project trackers and live project folders up to date.
- Populate costing sheets for approval by senior management.
- Assign bespoke codes to customer orders and update the IFS database with drawings.
- Maintain accurate and organized records on project management platforms.
Logistics & Order Processing
- Arrange client samples and manage courier collections, including preparing necessary paperwork.
- Monitor payments and ensure they are received in line with agreed terms.
- Release paid orders swiftly by reviewing the daily payment schedule.
- Follow up on quotations, pro forma invoices, and customer accounts.
- Handle refunds, exchanges, and damaged goods collections through the online courier portal.
Scheduling & Coordination
- Book meetings and manage calendars for the Sales Director and Head of Commercial.
- Take meeting minutes and distribute action items to relevant team members.
- Ensure adherence to company pricing structures, discounts, and margins.
- Collaborate with the Customer Relationship Manager to provide coverage during team absences.
Requirements
- Excellent written and spoken English.
- Strong Client-facing phone skills
- 3+ years of experience in a customer service or administrative role.
- Strong proficiency in Microsoft Excel.
- Proven organizational and administrative skills.
- Ability to understand and prioritize customer needs, enhancing their experience.
- Strong multitasking and time management abilities.
- Ability to follow company policies, procedures, and communication guidelines.
- Capable of meeting personal and team performance targets.
This role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional client service.
Benefits
Independent Contractor Perks:
- HMO Coverage for eligible locations
- Permanent Work from Home
- Immediate Hiring
- Steady Freelance Job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
ZR_24442_JOB
