Vietnamese-English Bilingual Patient Care Coordinator

Remote from: 🌐 Anywhere
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Healthcare & Medical
Employment type: Full Time,
Job posted: 21 Jun 2025
Apply before: 21 Jul 2025
Views / Applies: 12345 / 123

About company

About BruntWork

BruntWork connects businesses with talented remote workers from the Philippines.

Human Resources
2021

Actively Hiring

This is a remote position.

Schedule:

8:00 am to 7:00 pm, Costa Mesa, CA, Pacific Time (with 1-hour unpaid break
40 hours per week, 10 hours a day, 4 days a week
Day off will rotate and can either be on Wednesday, Thursday, or Friday depending on the week.

Client Overview:
Join a modern, growing eye care practice that’s revolutionizing patient care through a perfect blend of technology and personalized service. This established healthcare provider delivers exceptional medical care while maintaining a strong focus on patient experience and accessibility. Their commitment to excellence has made them a trusted name in their community, with a reputation for outstanding patient outcomes and service.
Job Description:
Step into an exciting remote role where you’ll be the vital link between patients and our medical team. As a Patient Care Coordinator, you’ll leverage modern healthcare technology to ensure seamless patient care coordination while working from the comfort of your home. This position offers comprehensive training, steady full-time hours, and the opportunity to build a career in healthcare administration. You’ll be part of a dynamic team that values initiative, communication excellence, and a patient-first mindset.
Responsibilities:

Serve as the primary point of contact for patient communications, handling both inbound and outbound calls with professional courtesy

Manage patient scheduling system to coordinate appointments efficiently

Process patient inquiries through multiple channels including phone, email, and text messaging

Conduct insurance verification and benefits coordination

Execute vital administrative tasks to support practice operations

Maintain detailed patient records and correspondence

Coordinate with the medical team to ensure smooth patient care workflow

Facilitate patient follow-ups and appointment confirmations

Provide exceptional customer service while maintaining strict patient confidentiality

Requirements

Proven track record of professional communication skills and phone etiquette
Must be fluent in speaking Vietnamese
Strong multitasking abilities in a fast-paced environment
Proficiency with computer systems and ability to learn new software platforms
Previous experience in healthcare administration or customer service preferred
Excellent organizational and time management skills
Ability to maintain composure and professionalism in all patient interactions
Reliable high-speed internet connection and quiet home office space
Spanish language skills a plus but not required
Must be available during standard business hours (Pacific Time)
Commitment to patient confidentiality and HIPAA compliance
Detail-oriented with strong problem-solving abilities

Benefits

HMO coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

Apply now >