IoT and Service Excellence Specialist

Selecta ist mit mehr als 7.000 Mitarbeitenden ein führender Anbieter für Automatenverpflegung und Kaffeedienstleistung in 16 Ländern Europas. Seit der Gründung 1957 steht das Unternehmen für herausragenden Service, ein hochwertiges Produktangebot und innovative Konzepte für die Verpflegung zwischendurch. Teamgeist, beispiellose Servicequalität, Erfolgsorientierung, Integrität und Kundenorientierung – das sind die Werte für die wir stehen.

IoT and Service Excellence Specialist

Driving efficiencies, process optimizations and continuous service improvements for our Food-Tech Solutions: Digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets, etc.
IoT & Telemetry:

• Optimization of our IoT-based Route planning, Scheduling and Dispatching of Field Force and Technical Support Team, leveraging industry leading IoT platforms & analytics
• Continuous improvement of IoT planning algorithm, productivity and effectiveness of staff utilization
• Responsible for developing initiatives to optimize operational excellence across Group

Operations:

• Optimize the service level fulfillment to our clients for the Selecta core services for technical (e.g. “technical repairs”) and operational services (e.g. “filling”) towards leading service levels.
• Driving of data & analytics for country specific client performance and reporting, based on IoT-driven data feed from our telemetry-connected machines
• Continuous Service improvement across core services from planning & dispatching, fulfilment to logistic execution.

Act as the Leader with a winning Team in the Center of Excellence, also at the intersection between Service Excellence and Technology to boost performance (e.g. leveraging IoT, robotics and automation, etc.).

Competencies

• Define & execute on the Service Excellence Strategy towards “best-in-class” solutions from Group across countries across our entire service portfolio (e.g. digital Vending Machines)
• Standardize and implement mid-term improvement measures towards service excellence to increase client satisfaction, service level improvement, training & automation, analytics & performance management for our industry-leading solutions & products
• Leverage best-in-class solutions to further upscale service delivery over all country operations (e.g. leveraging telemetry or IoT)
• Drive and steer the country-specific improvements on service delivery in a centralized, coordinated way to secure timely realization of defined benefits
• Driving our transformation & service improvements in a program lead role
• Constantly improve processes end-to-end with a focus on efficiency, costs and client service.
• Responsible for developing initiatives to promote operational excellence across the Group’s network
• Supports the operational teams on the use of business tools and on operational processes as well as the continuous development of these tools and processes
• Responsible for the monitoring (and therefore the continuous optimization) of the geographical operating footprint in line with country-specific projects on logistic network & warehouse operations
• Support
• the achievement of KPIs and the development of new KPIs to support evolving business operations and client satisfaction
• Support the operational team in new projects, with particular focus on the data analytics and interpretation of information
• Manage the team of Group Expert in Service and Operations Excellence

Experience

• 3 to 5 years’ experience in service excellence & operations, logistics, retail business (e.g. with proven track record in Lean Management certification, Six Sigma, etc.)
• Clear historic responsibility and experience in a multi-national service excellence improvement program, leading to significant improvement on service levels, client satisfaction, cost-to-serve reduction, etc.
• Affinity with international companies, matrix organizations, cross-cultural leadership, fast-paced and restructuring environments
• Experience in best-in-class transformation and change-management ideally in mid-sized businesses with corporate structure
• Entrepreneurial with a dedicated business acumen
• Positive and problem-solving mindset, self-starter with high level of motivation to work autonomously
• Ability and courage to think “out-of-the-box”
• Hands-on, solution oriented, structured, precise, data-driven and strong analytical skills and with excellent organisational
• skills to manage a large number of ongoing projects and prioritise appropriately
• Business acumen and clear drive to implement meaningful solutions
• Strong communication skills & networker, discrete and resilient
• Willingness to travel
• Great interest in new technologies, digitisation, data analytics

Education

• Engineering, Business Administration, Finance or Commercial background with a Bachelor degree or equivalent 
• Further education in Project Management (e.g. PMI)
• Languages: English C2 or native, further languages are a plus

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Selecta Deutschland GmbH Personalabteilung Isarstraße 3 65451 Kelsterbach

E-Mail: [email protected] www.selectavending.de