Our Company:
Start your next chapter at Revecore! For over 25 years, we’ve been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We’re powered by people, driven by technology, and dedicated to our clients and employees. If you’re looking for a collaborative and diverse culture with a great work/life balance, look no further.
As part of our team, you’ll be rewarded with:
- Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment
- 12 paid holidays and flexible paid time off
- Employee Resource Groups that build community
- Career growth opportunities
- An excellent work/life balance
Location: Remote – USA
As Revecore’s VP, Offshore Operations, you will:
Provide strategic leadership and operational oversight for all aspects of Revecore’s offshore operations. This senior leadership role ensures the efficient, compliant, high-quality delivery of offshore services, meeting or exceeding client/onshore stakeholder expectations and key performance indicators (KPIs). The VP will drive process optimization, leverage technology, manage a large and diverse team, and foster a culture of excellence and continuous improvement within offshore operations.
The Role:
- Strategic Leadership & Planning:
- Develop and execute the strategic vision for offshore operations in alignment with overall company goals and client/onshore requirements.
- Establish departmental goals, objectives, and KPIs that align with internal goals and support the strategic plan.
- Continuously evaluate and refine offshore strategies to enhance efficiency, reduce costs, and improve financial outcomes.
- Stay abreast of US healthcare regulations, payer policies, and RCM best practices to ensure proactive adaptation.
- Operational Management & Oversight:
- Direct and oversee all offshore vendor partner relationships.
- Ensure adherence to Service Level Agreements (SLAs) and client-specific requirements.
- Implement and monitor robust quality assurance and audit programs to maintain high standards of accuracy and compliance.
- Collaborate with Operations leadership to drive process improvement initiatives to optimize workflows, reduce errors, and enhance productivity.
- Team Leadership & Development:
- Lead, mentor, and develop an offshore team of managers, supervisors, and staff.
- Foster a positive, high-performance, and collaborative work environment.
- Implement effective training programs to ensure staff competency and continuous professional development.
- Oversee performance management, including goal setting, regular feedback, and performance reviews.
- Champion talent acquisition and retention strategies for the offshore team.
- Performance Monitoring & Reporting:
- Collaborate with Operations leadership to establish and monitor key performance indicators (KPIs) such as Days in A/R, Claim Billing Rate, Denial Rate, Cash Collection Rate, and staff productivity.
- Analyze performance data to identify trends, issues, and opportunities for improvement.
- Prepare and present regular performance reports to senior onshore leadership.
- Client / Stakeholder Management:
- Serve as a key point of contact for onshore leadership regarding offshore performance and forecasted staffing needs.
- Build and maintain strong, collaborative relationships with internal and external stakeholders.
- Effectively communicate performance, challenges, and strategic initiatives.
- Ensure timely resolution of escalated issues.
- Compliance & Risk Management:
- Ensure all offshore operations comply with relevant regulations (e.g., HIPAA, FDCPA, payer-specific rules for the US market).
- Collaborate with Revecore’s Security Team to implement and maintain robust data security and privacy protocols, internal audits, and corrective action plans.
- Financial Management:
- Develop and manage the departmental budget for offshore operations.
- Identify and implement cost-saving opportunities without compromising quality or compliance.
You’ll be successful if you have:
- Education:Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or a related field. Master’s degree (MBA, MHA) preferred.
- Experience:
- Minimum 10-15 years of progressive experience in healthcare offshore management.
- Minimum 7+ years in a senior leadership role (Director level or above) managing large offshore teams and/or vendors.
- Crucially, minimum 5+ years of direct experience managing offshore RCM operations serving US healthcare providers/clients.
Skills & Knowledge:
- Deep understanding of the end-to-end US healthcare revenue cycle.
- Proven track record of successfully leading and scaling offshore operations.
- Strong leadership, coaching, and team-building skills with the ability to motivate and manage remote teams effectively.
- Excellent analytical, problem-solving, and decision-making abilities.
- Exceptional communication (written and verbal), presentation, and interpersonal skills, with proficiency in English.
- Proficiency in RCM software, EMR/EHR systems, and Microsoft Office Suite.
- Demonstrated ability to drive process improvements and achieve significant operational efficiencies.
- Strong understanding of HIPAA and other relevant healthcare compliance requirements.
- Experience with budgeting and financial management.
It would be great if you also have:
- Relevant certifications (e.g., CRCR, CHFP, CPC).
- Experience with specific RCM platforms (e.g., Epic, Cerner, Athenahealth, eClinicalWorks).
- Proven ability to manage cross-cultural teams and navigate time-zone differences effectively.
- Strategic thinker with a strong operational execution focus.
Work at Home Requirements:
- A quiet, distraction-free environment to work from in your home.
- A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.
- The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.
Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check.
Revecore is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status. We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.
Must reside in the United States within one of the states listed below:
Alabama, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts Michigan, Minnesota, Mississippi Missouri, Nebraska, New Hampshire North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin
