Customer Support Agent

Remote from
Mexico flag
Mexico
Annual salary
Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Employment type
Full Time,
Job posted
Apply before
30 Jul 2025
Experience level
Midweight
Views / Applies
12345 / 123

About TripleTen

TripleTen is the premier online coding bootcamp, renowned for its exceptional completion rate and graduate employment success.

Actively Hiring
Verified job posting
This job post has been manually reviewed for authenticity and compliance.

Description

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.



We are looking to hire a Customer Support Agent to help students from LATAM throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.

Please submit all resumes or CV’s in English.

What you will do

  • Help students by answering their questions in chat rooms and mail channels;
  • Accompany the learning process, communicate with the student guidance team;
  • Work with a large amount of information and structure it accordingly.

Requirements

  • 2+ years of experience in Customer Support;
  • Advanced level of English (C1) and Spanish (C1);
  • To be customer oriented, enjoy helping people and be able to multitask;
  • A general understanding of the IT industry and basic knowledge of programming languages such as HTML, CSS, JavaScript, Python;

Nice to have:

  • Work experience in a help desk, call center, and/or professions related to customer service.

What we can offer you

  • Schedule 5/2 (Days off – Friday and Saturday);
  • Payment of 600 USD gross fixed per month and up to 200 USD gross KPI;
  • 100% remote collaboration;
  • Fixed schedule of 11:00 AM – 8:00 PM Mexico time zone;
  • Professional development in the international team;
  • A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
  • Diverse and tight-knit team spread out across the US, Europe, LatAm, and more!

*This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.

Apply now >

Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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FAQ

What position is TripleTen hiring for?

TripleTen is hiring a remote Customer Support Agent from 🇲🇽 Mexico

What type of employment does TripleTen offer?

This is a Full Time role.

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