General information
Career area Technology Work Location(s) 500 Woodward Avenue, MI, 601 S. Tryon Street, NC Remote? No Ref # 19911 Posted Date 06-22-25 Working time Full time
Ally and Your Career
Ally Financial only succeeds when its people do – and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose! We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech
Responsible for steady state application production support activities including, access management, audits, incident management, change management, event communications, etc. Collaborates closely with technology and business partners to analyze tactical and strategic solutions; uses that information, along with technology strategies to formulate solutions to meet business needs. Provides direction and oversight to design, develop, deploy, and maintain solutions that meet applicable business requirements. Maintains control of Change Management process. Responsible for resolving issues, mitigating risks, and escalating issues/risks when appropriate. This is a mid-level to senior-level highly technical role that will serve as a mentor to more junior sustain resources and will report to a Director of Technology Operations.
At this time, Ally will not sponsor a new applicant for employment authorization for this position.
The Work Itself
- Assess, plan and communicate steady state upgrades/patches to key stakeholders and senior management
- Oversee operational reporting, SLA management and the continuity of business/disaster recovery capabilities in the 24×7 sustain operational model
- Drive and support end to end availability of all application and infrastructure components
- Lead in Discovery Phase to assist with scoping effort for application teams
- Review existing workflow and systems to reduce duplication of effort and inefficiencies.
- Leverage existing technology and analyze new technology solutions to accelerate business goals
- Act as single point of contact for Ally business users for platform availability
- Ensure all activities are managed per Ally IT methodology and processes
- Partner with cross-functional IT Team and LOB partners to manage application severity incidents to quick resolution
- Review and approve root cause analysis and preventative action items
The Skills You Bring
- 3+ years of IT infrastructure experience.
- 3+ years PowerShell experience.
- 3+ years of experience administering Windows OS 2016-22.
- 3+ years of experience managing IIS and COTS applications.
- 3+ years of experience with Active Directory.
- Bachelor’s degree in Computer Science or equivalent experience.
- Broad and deep understanding of technical concepts in multiple specialized fields to develop technical solutions with a consultative approach.
- Proficiency with incident management, root cause analysis and resolving production application issues with both short term and long-term solutions.
- Proficient with standard development tools.
- Ability to multi-task in a fast-paced environment while prioritizing work items appropriately.
- Ability to manage and support enterprise business applications by leveraging internal and external teams along with third-party vendor solution.
- Service Now Ticket Management Experience.
- Understanding of Security best standard methodologies.
Experience with the following applications is strongly preferred:
- Nutanix, Hyper-V, AWS and Azure
- Enterprise SAN/NAS technology
- Azure Policy / DSC / SCCM / Ansible
- Microsoft Clustering
- Experience with Dell/Cisco Server Hardware and out of band management for each.
Highly Preferred Skills:
- VB.Net, C#, SQL and IIS / tactical tool development
- Automation, Configuration Management (e.g. Terraform, PowerShell), Dev-ops practices, CI/CD pipelines (e.g Gitlab)
#LI-Hybrid
How We’ll Have Your Back
Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range
: $85000 – $150000 USDAn individual’s position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.
