General information
Career area Technology Work Location(s) 500 Woodward Avenue, MI, 601 S. Tryon Street, NC Remote? No Ref # 20075 Posted Date 07-01-25 Working time Full time
Ally and Your Career
Ally Financial only succeeds when its people do – and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech
Reporting to the Product Director of Assisted Self-service within the Customer Care & Communications (C3) team, the Product Owner will focus on advancing our AI capabilities within the async messaging experience. This position involves leading the product development and coordination of enterprise conversational and generative AI, from initial concept through implementation, to deliver exceptional customer experiences.
At this time, Ally will not sponsor a new applicant for employment authorization for this position.
The Work Itself
- Lead the development and launch of containment-focused enterprise chatbots, including identifying enhancements and creating business cases for improvements.
- Ensure optimal customer experiences across various personas.
- Gather, document, and refine business requirements, system specifications, analytics needs, and conduct user acceptance testing for projects impacting the messaging chatbot channel.
- Prioritize feature and story backlogs to optimize value for both customers and the business, forming a strategic roadmap.
- Collaborate with stakeholders and development partners to ensure the success of the chatbot strategy.
- Support the Product Director in leading an Enterprise Connected Experience Strategy, focused on meeting customers in their preferred channel, understanding each channel’s involvement in completing a customer inquiry from digital to voice to chat/messaging, etc.
- Measure and understand product performance, championing the Voice of the Customer.
- Manage a team of Product Owners within the aligned Product.
- Maintain expertise in conversational and generative AI, driving and influencing our strategic direction.
- Partner with senior management to create product roadmaps focusing on optimization, innovation, and customer experience.
- Develop chatbots and messaging features that delight customers, increase engagement, and drive benefits to the company.
- Write and maintain detailed requirements, defining customer experiences and identifying necessary system and process enhancements.
- Lead requirements gathering sessions with business partners and cross-functional teams to address competitive differentiators, usability, fulfillment, service needs, risk mitigation, and overall customer satisfaction.
- Coach and guide direct reports, supporting employee engagement, development, growth, and performance management.
- Lead agile scrum teams, collaborating with scrum masters, APOs, QA testers, developers, and UX designers to complete sprints and deliver feature enhancements.
- Coordinate integrated roadmaps with other product owners to deliver capabilities and facilitate enhancement releases supporting business strategies, including beta testing.
- Leverage data, conduct benchmarking, and stay informed on industry trends to drive insights and determine next best actions/enhancements for conversational AI products.
- Ensure compliance with regulatory and legal requirements while fostering a positive and productive workplace.
The Skills You Bring
- Bachelor’s degree in business, marketing, information systems, or a related field, or equivalent work experience.
- 5+ years of experience as a Product Owner; in financial services or bank operations, preferred.
- 2+ years of experience in coaching and/or managing team members.
- Proven product leadership experience at strategic and tactical levels, supporting business units in developing and executing digital product strategies.
- Ability to leverage data to drive product enhancements and respond to feedback.
- Experience collaborating with design and content teams to meet product objectives.
- Proven ability to drive change and consensus across organizations, comfortable leading through influence.
- Experience in agile/scrum product development lifecycle and Jira (or similar systems) required.
- Highly effective communicator, capable of presenting to senior executives and business partners.
- Well-organized and thorough approach, able to balance multiple requests and competing priorities.
- Highly adaptable, experienced in dynamic, fast-paced, cross-functional environments
#LI-Hybrid
How We’ll Have Your Back
Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range
: $110000 – $180000 USDAn individual’s position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.
