Crisis Helpline Responder (Poland)

Remote from: Poland
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 14 Jul 2025
Apply before: 14 Aug 2025
Experience level: Midweight
Views / Applies: 12345 / 123

Empowering businesses with AI-driven mental health solutions.

Health, Wellness & Fitness
2019

Actively Hiring

As a Crisis Helpline Responder, you will be responsible for providing immediate support and assistance to individuals in crisis through phone calls. Your role is crucial in offering empathetic and non-judgmental listening, crisis intervention, and both internal and external referral services.

You will work closely with a team of mental health professionals to ensure the safety and well-being of callers and provide them with appropriate resources.

This is a part time remote role with the flexibility to decide where you want to work. Local candidates who speak the local language are preferred but others can still be considered.

Role & Responsibilities

Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
Assessing the caller’s needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
Maintaining accurate and detailed call reports on key issues and referrals actioned
Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
Supporting in the development of appropriate crisis management plans to support callers in crisis
Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
Ensuring smooth and diligent handover process to next shift personnel
Dedicating entire shift to intellect tasks and responsibilities only
Conducting risk assessments, including lethality assessment for suicide cases

Requirements

1 – 3 years of experience in helplines, either in a paid or voluntary capacity
Can effectively communicate in their native language
Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases)
Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case

Plus Points if you: