About Smartsheet
Smartsheet is a platform for work management and automation solutions.
For over 20 years, Smartsheet has helped people and teams achieveโwell, anything. From seamless work management to smart, scalable solutions, weโve always worked with flow. Weโre building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, weโre creating spaceโ space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, thatโs magic at work, and itโs what we show up for everyday.
As an Engagement Manager in Customer Excellence and Professional Services at Smartsheet, youโll play a key role in ensuring our most strategic customers succeed. Youโll design and lead large, transformative projects, act as a trusted adviser, mentor Sales and Professional Services teams, align stakeholders, and deliver the highest levels of customer satisfaction.
Partnered with the Account Team, Services Sales, and Service Delivery, the Engagement Manager contributes to pre-sales scoping and discovery activities, acting as a conduit across the organisation to develop and articulate comprehensive implementation proposals. The Engagement Manager will then maintain the executive relationships and act as a critical issue point within these implementations in a billable capacity, ensuring tight customer alignment and offering proactive and prescriptive advice resulting in outstanding customer success.
You may manage multiple projects at once, meet utilisation targets, help build best practices, and manage to agreed business processes.
Youโll report to the Director of Engagement Delivery and be based at our London office (hybrid or remote within the UK).
You will:
You have:
Perks & Benefits:
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. Youโll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional pathsโbecause we know that impact comes from individuals who care deeply and challenge thoughtfully. When youโre doing work that stretches you, excites you, and connects you to something bigger, thatโs magic at work. Letโs build whatโs next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.ย
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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Smartsheet is hiring a remote Engagement Manager from ๐ฌ๐ง UK
This is a Full Time role.
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