Engagement Manager

Remote from
UK flag
UK
Annual salary
Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Employment type
Full Time,
Job posted
Apply before
24 Aug 2025
Experience level
Midweight
Views / Applies
12345 / 123

About Smartsheet

Smartsheet is a platform for work management and automation solutions.

Actively Hiring
Verified job posting
This job post has been manually reviewed for authenticity and compliance.

For over 20 years, Smartsheet has helped people and teams achieveโ€“well, anything. From seamless work management to smart, scalable solutions, weโ€™ve always worked with flow. Weโ€™re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, weโ€™re creating spaceโ€“ space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, thatโ€™s magic at work, and itโ€™s what we show up for everyday.

As an Engagement Manager in Customer Excellence and Professional Services at Smartsheet, youโ€™ll play a key role in ensuring our most strategic customers succeed. Youโ€™ll design and lead large, transformative projects, act as a trusted adviser, mentor Sales and Professional Services teams, align stakeholders, and deliver the highest levels of customer satisfaction.

Partnered with the Account Team, Services Sales, and Service Delivery, the Engagement Manager contributes to pre-sales scoping and discovery activities, acting as a conduit across the organisation to develop and articulate comprehensive implementation proposals. The Engagement Manager will then maintain the executive relationships and act as a critical issue point within these implementations in a billable capacity, ensuring tight customer alignment and offering proactive and prescriptive advice resulting in outstanding customer success.

You may manage multiple projects at once, meet utilisation targets, help build best practices, and manage to agreed business processes.

Youโ€™ll report to the Director of Engagement Delivery and be based at our London office (hybrid or remote within the UK).

You will:

  • Manage and drive competing requests across simultaneous customer engagements
  • Identify, pull together, and drive project activities of teams from cross-functional and partner sources
  • Manage projects to time, budget, and contracted deliverables (including planning, scheduling, milestone reviews, etc.)
  • Manage project P&L to targeted margin results
  • Drive project reviews for management and customers
  • Be responsible for the transition of engagements from pre-sales to delivery, including budget allocation, resourcing assignments, knowledge transfer, and project initiation
  • Ensure that engagements conclude with delighted customers who are willing to be referenced for new potential customers
  • Handle multiple strategic customers simultaneously
  • Proactively mitigate and handle critical customer concerns and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives
  • Ensure quality and time management processes are followed by the team (e.g. change controls, timesheet submissions)
  • Help to document best practices in developing and deploying Smartsheet solutions
  • Function as a frontline resource for โ€œbest practiceโ€ and informal customer queries
  • Liaise with necessary teams within Smartsheet to achieve the above

You have:

  • At least 4+ years of experience in customer-facing positions in a professional services firm, preferably with a management consulting or โ€œBig Fourโ€ consulting organisation
  • Management of large billable projects for external customers
  • Experience with modern services deployment methodologies, with emphasis on software design and development
  • Use of formal project management tools
  • Passion for working with leading-edge, web-based technologies and a desire to understand Smartsheetโ€™s benefits, values, use cases, and business and technical elements
  • Desire to work in a collaborative environment to promote and improve team performance
  • Strong analytical skills regarding customer and project management issues
  • Strong organisational skills with an ability to manage competing customer demands
  • Ability to interact and communicate with CxO-level personnel
  • Excellent communication and interpersonal skills
  • Lean or Six Sigma certification is desirable
  • Bachelorโ€™s degree in MIS, CIS, CS, or equivalent combination of relevant work experience and education
  • Willing to travel periodically (up to 20โ€“30%) based on customer and business needs
  • Right to work in the UK for any employer on an ongoing basis
  • 1+ yearsโ€™ Smartsheet Consulting experience, leading customer-facing engagements in the enterprise space

Perks & Benefits:

  • Employer-paid Private Medical and Dental, additional cost for family members
  • Monthly contributions toward your pension
  • Monthly stipend to support your work and productivity
  • 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
  • Teleworking options from any registered location in the UK (role specific)ย 

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. Youโ€™ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional pathsโ€”because we know that impact comes from individuals who care deeply and challenge thoughtfully. When youโ€™re doing work that stretches you, excites you, and connects you to something bigger, thatโ€™s magic at work. Letโ€™s build whatโ€™s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.ย 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

#LI-Remote

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

FacebookTwitterLinkedIn

How to apply

Did you apply? Let us know, and weโ€™ll help you track your application.

See a few more

Similar Product & Operations remote jobs

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more โ€บ
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more โ€บ
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more โ€บ
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is Smartsheet hiring for?

Smartsheet is hiring a remote Engagement Manager from ๐Ÿ‡ฌ๐Ÿ‡ง UK

What type of employment does Smartsheet offer?

This is a Full Time role.

Network

Jobicy+ Subscription

Jobicy

571 professionals pay to access exclusive and experimental features on Jobicy

Free

USD $0/month

For people just getting started

  • • Unlimited applies and searches
  • • Access on web and mobile apps
  • • Weekly job alerts
  • • Access to additional tools like Bookmarks, Applications, and more

Plus

USD $8/month

Everything in Free, and:

  • • Ad-free experience
  • • Daily job alerts
  • • Personal career consultant
  • • AI-powered job advice
  • • Jobs views and applies stats
Go to account โ€บ