Patient Intake Advocate
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple – we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external – driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!
JOB SUMMARY
This role is responsible for addressing member, client and provider inquiries (balance bills and appeals) with an emphasis on educating members of the Patient Advocacy Center process.
As a Patient Intake Advocate, you will be responsible for matching the daily volume of incoming client claims to the correct provider using an in-house web based application. This position may be located anywhere in the Eastern, Central, Mountain or Pacific time zones. Work schedules are as follows:
- 8:00 am to 5:00 pm PT
- 9:00 am to 6:00 pm MT
- 10:00 am to 7:00 pm CT
- 11:00 am to 8:00 pm ET
DUTIES
- Manages main phone line and answers all inquiries.
2. Ensures member inquiries are addressed timely; including education.
3. Ensures clear documentation of events associated to a medical claim.
4. Manages a daily running inventory of claims, prioritizing one’s work schedule accordingly.
5. Addresses all emails, incoming calls and inquiries while directing specific inquiries to the appropriate parties.
6. Receives, reviews and forwards incoming mail.
7. Maintains daily tasks of sending letters to members, recording contact information and requesting necessary documents from clients when needed.
8. Keeps the Lead Patient Advocate informed of critical matters.
9. Assists in maintaining a clean, safe and unobstructed workplace environment.
10. Ensure compliance with HIPPA regulations and requirements.
11. Demonstrate commitment to the Company’s core values.
12. Please note due to the exposure of PHI sensitive data — this role is considered to be a High Risk Role.
13. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
JOB SCOPE:
This position works under direct supervision in a self-directed and results oriented manner. The incumbent works within established standards and procedures, relying on a broad range of knowledge gained through training and experience to complete the job responsibilities as assigned. Work may often be varied and complex in nature. The incumbent may have regular contact amongst all levels of internal and external sources to complete objects keeping the needs of external and internal customers in mind when making decisions and taking action.
COMPENSATION
The salary range for this position is $18.25 per hour. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
Qualifications
REQUIREMENTS
* Minimum High School Diploma and one (1) year relevant experience.
* Experience in a medical healthcare claims role dealing with facilities, providers and members
* Background in healthcare claims management and the ability to interpret benefit plans/Explanation of Benefits
* Proactive, self-starter
* Ability to manage high call volume
* Experienced and highly skilled in working with phone inquiries.
* Possesses exceptional multi-tasking and strong communication skills, both oral and written.
* A high level of professionalism, organization and flexibility.
* Excellent organizational skills demonstrating strong attention to detail.
* PC literate, including Microsoft Office products and web-based applications
* Required licensures, professional certifications, and/or Board certifications as applicable
* Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone
* Regular, timely attendance
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical, dental and vision coverage with low deductible & copay
- Life insurance
- Short and long-term disability
- Paid Parental Leave
- 401(k) + match
- Employee Stock Purchase Plan
- Generous Paid Time Off – accrued based on years of service
- WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
- 10 paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
APPLICATION DEADLINE
We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.
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