Onboarding Project Manager

Remote from: Europe
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Product & Operations
Employment type: Full Time,
Job posted: 27 May 2026
Apply before: 27 Jun 2026
Experience level: Midweight
Views / Applies: 11 / 2

About company

About Cloudbeds

One easy-to-use hospitality management suite that simplifies the working lives of hoteliers and hosts.

Hospital & Health Care
2012

Actively Hiring

AI Summary

Cloudbeds is seeking an Onboarding Project Manager to lead complex onboarding projects for mid-market customers in the hospitality SaaS space. The role involves managing the end-to-end onboarding lifecycle, from contract signature to successful transition to Account Management. The ideal candidate will have fluency in English, Portuguese, and Spanish, at least 4 years of hotel operations experience, and 1+ year of project management in a SaaS environment. This is a fully remote position that requires strong cross-functional collaboration and a customer-centric mindset. The company offers a dynamic, fast-paced environment with opportunities to work on AI-powered solutions for the hospitality industry.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires managing complex, multi-stakeholder projects across multiple teams and languages, demanding high organizational and communication skills, which makes it difficult.

Salary Analysis

AI Insight The salary for this role is not specified in the job posting. Based on market data for an Onboarding Project Manager in the hospitality SaaS industry, the estimated median salary is $95,000 per year. This is competitive for a mid-level role requiring specialized industry experience and multilingual skills.

Key Skills

Project Management Customer Onboarding SaaS Hospitality Cross-functional Collaboration Risk Management Stakeholder Management Process Improvement Communication Multilingual

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Onboarding Project Manager position at Cloudbeds. With over 4 years of experience in hotel operations and a strong background in project management within SaaS environments, I am confident in my ability to lead complex onboarding projects and drive customer success. My fluency in English, Portuguese, and Spanish allows me to communicate effectively with diverse stakeholders across global markets.

In my previous role, I successfully managed multiple onboarding projects simultaneously, ensuring timely implementations and high customer satisfaction. I thrive in fast-paced, collaborative environments and am passionate about helping hoteliers leverage technology to transform their operations. I am particularly drawn to Cloudbeds' innovative approach and commitment to AI-powered solutions.

I look forward to the opportunity to contribute to your team and help drive exceptional customer experiences. Thank you for considering my application.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience managing complex onboarding projects for mid-market customers in a SaaS environment?

In my previous role, I managed end-to-end onboarding for mid-market clients, coordinating with sales, product, and support teams. I defined project scopes, set milestones, and ensured timely go-lives while maintaining high customer satisfaction. For example, I led a project for a hotel group with 20 properties, completing the onboarding two weeks ahead of schedule.

How do you handle risk management and escalation during an onboarding project?

I proactively identify risks by maintaining a risk register and conducting regular check-ins with stakeholders. If a risk escalates, I communicate transparently with the customer and internal teams, prioritize solutions, and adjust timelines if necessary. For instance, when a data migration issue arose, I coordinated with engineering to resolve it within 48 hours without impacting the go-live date.

Describe a time when you had to manage multiple projects simultaneously. How did you prioritize?

I use a combination of project management tools and prioritization frameworks. I assess each project's urgency, impact, and dependencies. For example, I once managed five onboarding projects at once; I prioritized by customer contract value and go-live dates, delegating tasks where possible and communicating clear expectations to stakeholders.

How do you ensure customer adoption and value realization during onboarding?

I focus on understanding the customer's business goals and tailor the onboarding plan accordingly. I schedule training sessions, monitor usage metrics, and conduct regular check-ins to address any gaps. For example, I implemented a milestone-based adoption program that increased feature usage by 30% within the first month.

How would you approach a situation where a customer is resistant to change during onboarding?

I would first listen to their concerns to understand the root cause. Then, I would demonstrate the value of the new system through case studies or quick wins. I would also involve key stakeholders and provide additional training or support. Building trust and showing empathy is crucial to overcoming resistance.

What Makes Us Unique

At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024 but we’re just getting started.

How You’ll Make an Impact:

As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds’ mid-market customers, guiding them from contract signature through adoption and successful transition to Account Management at the time onboarding is completed. Acting as the strategic lead throughout the onboarding journey, you will partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes.

You will play a critical role in ensuring customers realize value quickly by managing timelines, aligning stakeholders, mitigating risks, and maintaining a high-touch customer experience. This role combines project management, customer partnership and relationship management, operational excellence, and hospitality expertise in a fast-paced SaaS environment.

Our Onboarding Project Management Team:

Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We build together, review opportunities together, and embrace a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement. Every team member is valued and empowered to share feedback, ideas, and insights so we can learn, grow, and improve both as individuals and as a team. Team members who thrive here are proactive communicators, collaborative problem-solvers, and true customer advocates who enjoy navigating complexity while working closely with others to drive successful outcomes.

What You Bring to the Team:

Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success

What Sets You Up for Success:

Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken
Minimum 4 years of experience in hotel operations or hotel management
At least 1 year of project management experience within a SaaS or customer-facing environment
Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization
Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
Strong communication, relationship management, and customer-facing presentation skills
Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs

Bonus Skills to Stand Out (Optional):

At least 1 year of project management experience within a hospitality SaaS environment
Previous experience with customer implementation & onboarding at a hospitality SAAS company
Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools

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What to Expect – Your Journey with Us

Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at cloudbeds.com

Company Awards to Check Out!

Best All-In-One Hotel Management System | HotelTechAwards (2025)
Overall 10 Best Places to Work | HotelTechAwards (2025)
Most Loved Workplace® Certified (2024)
Top 10 People’s Choice(2024)
Deloitte Technology Fast 500 (2024)

Discover our Benefits:

Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays – enjoy an extra long weekend every month
Full Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling and knowledge transfer

Everyone is Welcome – A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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