About this role.
Classter is hiring a Chief Product and Technology Officer to own product vision, engineering leadership, technical strategy, and delivery for its B2B education SaaS platform. Reporting directly to the CEO, this executive will lead six established Product and Engineering teams through their leads and align roadmap decisions with the ideal customer profile, sales, and go-to-market strategy. The core mandate is to move the company from reactive, request-driven delivery toward a proactive, scalable, AI-centric product roadmap. The role requires a senior leader with credible hands-on technical judgment, experience scaling complex SaaS architecture, and the ability to create direction in a founder-led, international business.
Role DNA
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Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I would begin with customer, market, product-usage, commercial, and engineering discovery to identify the highest-value problems and sources of complexity. I would then define a clear product narrative, target ICP, strategic themes, measurable outcomes, and a sequenced roadmap that distinguishes core commitments from exceptions. Regular leadership reviews and transparent prioritization criteria would ensure the roadmap remains aligned with revenue, retention, architecture, and delivery capacity.
I use an explicit decision framework that evaluates customer value, strategic fit, revenue quality, repeatability, implementation cost, architectural impact, and opportunity cost. Important customer needs should inform the roadmap, but one-off work must be treated as an exception with visible trade-offs. I partner closely with Sales and the CEO so that decisions are understood collectively rather than being perceived as Product or Engineering blocking growth.
I set clear operating expectations for architecture, reliability, security, quality, delivery metrics, and technical-debt management, then empower leads to own execution. I stay close enough to technical decisions to challenge assumptions, understand risks, and ensure the architecture supports the product strategy without micromanaging implementation. Consistent one-on-ones, leadership forums, and measurable quarterly objectives create accountability and help leaders grow.
I would start with workflow opportunities where AI creates measurable customer value, such as reducing administrative effort, improving student communications, surfacing insights, or accelerating configuration and support. Each opportunity would be assessed for data readiness, privacy, model quality, user trust, operational cost, and willingness to pay. The initial roadmap would prioritize one meaningful, measurable use case and define whether it is a premium feature, usage-based offering, or retention differentiator before scaling investment.
I would build relationships with the CEO, leadership peers, team leads, customers, and key commercial stakeholders while assessing the current roadmap, product performance, architecture, delivery process, and organizational health. I would identify immediate prioritization and execution improvements, establish a shared view of the ICP and product strategy, and communicate the decision-making model. By the end of the period, I would present a practical roadmap, architecture scaling plan, delivery operating cadence, and initial AI opportunity thesis.
Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.
Chief Product and Technology Officer (CPTO) · Classter
Location: Remote (Kavala, Greece HQ)
Compensation: €100,000 – €120,000 gross per annum, plus benefits. Offers are anchored within this published range based on the experience and scope the candidate brings.
About Banyan:
Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.
About Classter:
Classter is an end-to-end, modular Student Information System (SIS) for education. It gives institutions a single system of record in place of multiple legacy tools, covering admissions, academics, the full student lifecycle, LMS, CRM, communication, billing and payments, with mobile apps on top. We serve private institutions, from K-12 and academies to higher education, across more than 40 countries. Our strongest base is in Greece and Cyprus and across Europe, with a growing footprint in North America and beyond. Classter is part of Banyan Software, a permanent-capital holder of vertical software businesses. Banyan backs its companies for the long term, with no exit clock and no pressure to optimize for a sale.
The Role:
Classter has a strong, feature-rich product and a solid engineering organization. The next phase is scale. It starts with a clear product vision and an ambitious roadmap, delivered through an AI-centric approach, a solid architecture, and a proactive motion that leverages Classter’s proven, unique expertise. To match that ambition, we are creating a new seat. As CPTO you own Product and Engineering together. It is product-led, the center of gravity is product, and it is a real technology leadership seat, not a product role with engineering bolted on. You report directly to the CEO, work alongside your peers the COO and the head of Sales, and lead experienced Product and Engineering teams already in place.
What you will own
- Product vision, roadmap and prioritization, end to end. This is the core of the role, and more so as AI reshapes the product.
- Product direction and priority arbitration across the company, done in the open with the CEO and the leadership team.
- The engineering organization: its structure, delivery, quality and growth. You lead it through its team leads and own its direction and standards.
- Alignment of Product with go-to-market, the ideal customer profile and Sales, so the company builds with intent and stops shipping ad hoc.
- Technical strategy and architecture, keeping the platform coherent, scalable and secure, and able to support the roadmap.
- Predictable delivery, turning the roadmap into shipped software at a reliable pace.
- A deliberate approach to AI, in the product and in how the team builds, with a clear business model behind it.
Your first twelve months
- A product vision and roadmap the whole company understands and can execute against.
- A shift from a reactive, request-driven motion to a proactive, roadmap-driven one.
- Product, ICP and go-to-market visibly aligned (in collaboration with the other C’s), with ad hoc development materially reduced.
- A credible plan to scale the product architecture, sequenced and underway.
- Engineering delivering to the roadmap at a predictable pace, with clear standards in place.
- At least one meaningful AI move, in the product or in how the team builds, with a business model attached.
The team you will lead
You report to the CEO and sit on the leadership team. You lead six teams, each with an existing lead: Product Design & Analysis, Main Product Development, Mobile App and AI Features Development, Architecture and Integrations, Quality Assurance, and Technical Operations. You inherit a capable engineering organization with established leads, and strong product domain expertise. Your focus is direction and leadership.
What we are looking for
Essential
- A senior leader who has owned both Product and Engineering, or a product leader who has genuinely run engineering. Strong track record in B2B SaaS, ideally vertical software.
- You have owned product vision, roadmap and prioritization at scale. You decide, you do not only facilitate.
- You have led engineering organizations: architecture and technical strategy, delivery and quality, structuring and growing a team. Credible with engineers, not a manager who delegates the technology.
- Experience taking a complex, feature-rich product and making its architecture coherent and scalable.
- A clear point of view on AI, in the product and in engineering, with a business model behind it.
- You align product tightly with go-to-market and the ideal customer profile.
- You bring direction to a founder-led company and an established team without steamrolling them.
Nice to have
- Education, EdTech, or another regulated, workflow-heavy vertical.
- International, multi-market SaaS.
- Experience in a founder-led company moving from craft to scale.
- Exposure to M&A and product integration.
Why this role
- A real ownership seat across product and engineering, with the mandate to shape where Classter goes.
- A strong product and team to build on, not a turnaround from zero.
- A permanent-capital owner behind you, with a long-term horizon.
Banyan affirms that inequality is detrimental to our Teams, associates, our Operating Companies, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
upport an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Please Note: Banyan Software does not accept unsolicited resumes or applications submitted via email, LinkedIn, or other direct channels. All candidates must apply through our official Careers site to be considered for employment. Applications submitted outside of our applicant tracking system will not be reviewed.
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