Manager, Client Sucess

Remote from: USA
Salary, yearly, USD: 130,000 - 150,000
Department: Customer Success
Employment type: Full Time,
Job posted: 15 Jun 2026
Apply before: 15 Jul 2026
Experience level: Midweight
Views / Applies: 66 / 12

About company

About Datavant

Connecting the world’s health data to improve patient outcomes.

Computer Software
2017

Actively Hiring

AI Summary

Datavant is seeking a Manager, Client Success to serve as a key partner for client operations, driving satisfaction and retention in the healthcare data platform. The role involves leading a team of account managers, managing day-to-day client needs, and collaborating with internal teams. Requires 6+ years in client management, healthcare insurance experience, and strong leadership skills. The position offers a competitive salary of $130,000-$150,000 in a fast-paced, collaborative environment.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight Requires 6+ years of experience, healthcare industry knowledge, and team leadership, making it challenging.

Salary Analysis

AI Insight The offered salary range of $130,000-$150,000 is competitive for a Client Success Manager role in healthcare, with a median of $140,000 aligning with market expectations for experienced managers.

Key Skills

Client Success Management Account Management Healthcare Data Team Leadership Client Relationship Customer Success Healthcare Insurance Project Management Data Analysis Cross-functional Collaboration

Cover Letter Sample

I am writing to express my strong interest in the Manager, Client Success position at Datavant. With over 6 years of experience in client management within the healthcare insurance industry, I have developed a proven track record of driving client satisfaction and operational excellence. My background includes leading account management teams and fostering trusted advisor relationships with strategic accounts.

I am particularly drawn to Datavant's mission of making health data secure and actionable. In my previous role, I successfully managed complex client engagements, coordinated cross-functional teams, and implemented best practices that improved retention rates. My ability to prioritize multiple projects and adapt quickly in fast-paced environments aligns with the demands of this position.

I look forward to the opportunity to contribute to Datavant's high-performance culture and help expand client engagement through innovative solutions. Thank you for considering my application.

Possible Interview Questions

Can you describe a time when you turned a dissatisfied client into a loyal advocate?

In my previous role, a client was unhappy with our reporting turnaround time. I proactively scheduled a meeting to understand their concerns, then worked with operations to streamline the process. We reduced turnaround by 30% and provided a dedicated dashboard. The client later renewed and expanded their contract.

How do you ensure consistency in account management across your team?

I establish clear communication protocols, performance metrics, and regular team reviews. I also implement standardized templates for reporting and meeting notes, and conduct monthly one-on-ones to address individual challenges while reinforcing best practices.

Describe your experience working with healthcare insurance clients. What unique challenges did you face?

I managed several healthcare insurance clients, requiring strict compliance with HIPAA and data privacy regulations. Challenges included navigating complex billing and claims processes. I developed tailored solutions by collaborating with compliance teams and creating clear data-sharing agreements.

How do you prioritize multiple client needs in a fast-paced environment?

I use a tiered prioritization system based on urgency and impact. For critical issues, I escalate immediately. I also delegate tasks within my team and use project management tools to track progress. Regular check-ins with clients help manage expectations.

How would you coach a team member who is struggling with client communication?

I would first observe their interactions to identify gaps, then provide constructive feedback with concrete examples. I'd role-play scenarios and share effective communication techniques. I'd also set short-term goals and follow up to ensure improvement, offering additional resources if needed.

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

What We’re Looking For:

The Manager, Client Success will be working with designated clients to ensure that all client business needs are met with a high degree of quality. The Manager, Client Success serves as a key partner for day-to-day client operations, helping to drive satisfaction, retention, and operational excellence throughout the client lifecycle.

What You Will Do:

Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services.
Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution.
Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution.
Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions.
Support client success planning and identify opportunities to expand client engagement through additional products or services.
Partner with Client Success leadership to escalate and resolve complex client challenges.
Track and report on client performance metrics and service level agreements.
Help define and implement best practices for account management, reporting, and client communication.
Stay informed about industry trends and competitive developments to help guide clients effectively.
Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.

What You Will Bring to the Table:

Bachelor’s degree or equivalent experience
6+ years experience in client management, account management, or customer success roles
Experience working in the healthcare insurance and/or healthcare audit industry required
Demonstrated ability to prioritize and manage multiple projects at a time while paying strict attention to detail
Experience leading or mentoring team members.
Strong communication and presentation skills, with the ability to manage relationships across client and internal teams.
Demonstrated success in delivering client-focused solutions that meet business needs.
Excellent problem-solving, organization, and analytical skills.
Proficiency in project management and data tools.
Collaborative, flexible, and able to adapt quickly in a fast-paced environment.
Strong judgment and ability to manage competing priorities effectively.
Demonstrated ability to work within a diverse work group environment
Willingness to travel up to 15% of the time

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:

$130,000—$150,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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