Client Success Manager – Payer

Remote from: USA
Salary, yearly, USD: 100,000 - 120,000
Department: Customer Success
Employment type: Full Time,
Job posted: 15 Jun 2026
Apply before: 15 Jul 2026
Experience level: Midweight
Views / Applies: 53 / 4

About company

About Datavant

Connecting the world’s health data to improve patient outcomes.

Computer Software
2017

Actively Hiring

AI Summary

Datavant is seeking a Client Success Manager - Payer to lead customer relationships and manage projects in the healthcare data collaboration space. The role involves coordinating internal teams, ensuring project success, and solving client problems. Requires 3-5 years of account management experience, healthcare industry knowledge, and strong communication skills. The position offers a competitive salary range of $100,000-$120,000.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight Requires a blend of project management, client relationship, and healthcare industry knowledge, with moderate complexity.

Salary Analysis

AI Insight The offered salary of $100,000-$120,000 is competitive for a Client Success Manager in the healthcare payer sector, aligning with industry standards.

Key Skills

Client Success Project Management Healthcare Risk Adjustment Account Management Stakeholder Management Data Collaboration Communication Problem Solving Healthcare Data

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Client Success Manager - Payer position at Datavant. With over 4 years of experience in account management and project coordination within healthcare, I have successfully led cross-functional teams to deliver complex data projects. My background in risk adjustment and healthcare data systems aligns perfectly with this role's requirements.

At my previous role, I improved client retention by 20% through proactive communication and streamlined project workflows. I am eager to bring my skills in stakeholder management and process improvement to Datavant, helping to advance your mission of making health data secure and accessible.

Thank you for considering my application. I look forward to discussing how I can contribute to your team.

Possible Interview Questions

Can you describe your experience managing client relationships in the healthcare industry, particularly with payer organizations?

I have managed relationships with several payer clients, focusing on risk adjustment and data analytics projects. I ensured clear communication, set expectations, and resolved issues promptly. For example, I led a project that improved a client's risk score accuracy by 15% through collaborative data validation.

How do you handle competing priorities and tight deadlines across multiple projects?

I prioritize tasks based on impact and urgency, using project management tools like Asana to track progress. I communicate with stakeholders to set realistic timelines and reallocate resources as needed. For instance, when two clients had overlapping deadlines, I negotiated phased deliverables and kept both informed.

Describe a time you identified a process improvement that enhanced project efficiency.

In my previous role, I noticed our client reporting process was manual and time-consuming. I implemented an automated dashboard using Excel macros and SQL, reducing report generation time by 40% and improving data accuracy.

How do you foster collaboration between internal teams such as engineering, sales, and operations?

I facilitate regular cross-functional stand-ups and use shared documentation to keep everyone aligned. For example, I set up a weekly sync between engineering and client success to address technical issues early, which reduced project delays by 30%.

What strategies do you use to ensure client satisfaction and retention?

I proactively check in with clients, provide regular status updates, and anticipate their needs. I also gather feedback through surveys and adjust our approach accordingly. At my last job, this approach led to a 95% client retention rate.

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

The Client Success Manager is part of the Datavant organization and is responsible for successful completion of all customer projects. The team coordinates efforts between internal resources and customers in support of custom risk adjustment projects and reports on project status to all stakeholders. Datavant’s Client Success Managers are hybrid project management and consulting resources that have strong healthcare industry knowledge combined with communications and project management skills. They are key to successful customer retention and project success.

You will:

Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
Manage coordination, tracking and reporting of all things related to customer projects.
Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
Own customer operations project management processes, tools, reference materials and cross functional usage.
Monitor project status and success throughout the entire project lifecycle.
Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
Identify, define and execute process improvements in line with department needs and organizational goals.
Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

What you will bring to the table:

3-5 years of Account Management experience
Project management experience preferred
BS degree in business, technology or related field
Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
Advanced Excel skills, some knowledge of sql queries preferred
Excellent written and oral communication skills
Strong bias for action and collaboration and well developed sense of urgency

Strong curiosity and ability to correlate data from many sources
Professional and respectful demeanor in a relaxed work environment
Detail oriented, self‐starter with proven track record of execution and results
Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment
Advanced presentation skills; comfortable presenting to multiple audiences
Ability to establish rapport with multiple client stakeholders
Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes.
Demonstrated ability to conceptualize, manage and prioritize multiple projects

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:

$100,000—$120,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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