Customer Success Manager

Remote from: USA
Salary, yearly, USD: 85,000 - 95,000
Department: Customer Success
Employment type: Full Time,
Job posted: 15 Jun 2026
Apply before: 15 Jul 2026
Experience level: Midweight
Views / Applies: 80 / 23

We are the most diverse and expansive digital screen network in the real world, seamlessly blending cutting-edge technology and top-notch talent to optimize the potential of digital screens in the physical realm.

Marketing & Advertising
2020

AI Summary

Screenverse, the world's largest digital screen network, is seeking a Customer Success Manager to manage agency/client relationships, oversee campaign execution, and drive revenue growth. The role requires 3-5 years of ad tech experience, proficiency with DSPs/SSPs, and a data-driven mindset. The position offers a salary of $85,000-$95,000 plus $10,000 bonus, and is fully remote within the US. The ideal candidate will have strong communication skills, attention to detail, and the ability to troubleshoot issues efficiently. This role is critical to maintaining partner satisfaction and scaling the company's programmatic advertising solutions.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires managing multiple campaigns and client relationships simultaneously, which demands strong organizational and problem-solving skills, but the experience level (3-5 years) indicates a moderate difficulty.

Salary Analysis

AI Insight The offered base salary range of $85,000-$95,000 with a $10,000 bonus is competitive for a Customer Success Manager in the ad tech industry, especially considering the fully remote nature. The total compensation aligns well with the market median, though candidates with extensive experience may negotiate higher.

Key Skills

Customer Success Ad Tech Programmatic Advertising DSP SSP Campaign Management Partner Relationship Management Data-Driven Salesforce Revenue Growth

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my enthusiastic interest in the Customer Success Manager position at Screenverse. With over 4 years of experience in programmatic advertising and a proven track record of managing agency relationships, I am confident in my ability to drive client value and optimize campaign performance. My expertise includes overseeing deal setup across DSPs like The Trade Desk and Vistar, troubleshooting technical issues, and delivering actionable insights that have consistently improved ROI for partners.

I am particularly drawn to Screenverse's mission as the world's largest digital screen network. I thrive in fast-paced environments and excel at balancing multiple priorities while maintaining meticulous attention to detail. In my previous role, I successfully upsold new programmatic solutions to existing clients, resulting in a 20% increase in quarterly revenue. I am eager to bring my collaborative approach and data-driven mindset to your team.

Thank you for considering my application. I look forward to the possibility of contributing to Screenverse's growth and would welcome the opportunity to discuss how my skills align with your needs.

Sincerely,
[Your Name]

Possible Interview Questions

How do you prioritize and manage multiple client accounts and campaigns simultaneously?

I use a combination of project management tools like Salesforce and Asana to track tasks and deadlines. I categorize accounts by urgency and potential impact, and I set aside time each morning to review performance metrics and address any critical issues. Regular communication with clients helps me anticipate needs and adjust priorities as needed.

Describe a time when you identified a technical issue during a campaign and how you resolved it.

In a previous role, a client's DSP wasn't tracking conversions correctly. I worked with our engineering team to identify a mismatch in the pixel implementation. I coordinated with the client and DSP support to fix the tag, and we re-ran the affected period with a make-good. The client appreciated the swift resolution and we maintained a strong relationship.

How do you approach upselling or cross-selling to existing clients without being pushy?

I focus on understanding the client's goals and pain points first. After delivering consistent results, I share insights on new programmatic solutions that could further their objectives. For example, after optimizing a client's DOOH campaign for foot traffic, I suggested an audience extension product that increased their reach by 30%. I present data-driven recommendations as a value-add rather than a sales pitch.

What experience do you have with programmatic platforms like The Trade Desk or Vistar?

I have hands-on experience with The Trade Desk, Vistar, and Place Exchange. I have set up PMPs, executed programmatic guaranteed deals, and monitored pacing. At my last job, I managed over $2M in quarterly spend across these platforms, optimizing for KPIs like viewability and audience reach.

How do you handle a situation where a client is dissatisfied with campaign performance?

I first listen actively to understand their concerns. Then I analyze the data to identify root causes—whether it's targeting, creative, or external factors. I present a transparent action plan, including optimizations like adjusting bidding strategies or refreshing creatives. I also suggest a make-good if warranted. Maintaining open communication and showing accountability helps rebuild trust.

What You Need to Know

Summary of the company and what we do
Summary and details of the role we’re looking to fill
List of qualifications we’re looking for
List of benefits of the role
Some notes about company values and transparency in the hiring process

About Us

Screenverse stands as the world’s largest and most diverse digital screen network. Our approach blends top-tier technology with exceptional talent to optimize the monetization of digital screens in the physical world for our networks. As programmatic experts, we provide a streamlined experience through a single access point, offering expansive reach through our extensive coverage and delivering comprehensive support alongside strategic collaboration.

We are seeking a seasoned and motivated product manager with an understanding of the programmatic adtech ecosystem and a collaborative approach to product development. The candidate must be able to translate complex technical concepts into user-friendly solutions and produce compelling prototypes for those same solutions. This role is critical to driving Screenverse’s evolution into a technology-driven company while delivering value to our media owner and buyer partners.

Responsibilities

Own day-to-day management of agency/client relationships, including communication and partner enablement
Oversee campaign execution and deal and campaign setup across platforms, ensuring accuracy and timely delivery
Monitor performance and provide clear, actionable reporting insights
Troubleshoot and resolve technical and operational issues efficiently
Proactively identify and escalate risks, blockers, or discrepancies
Identify and execute upsell opportunities while delivering strategic recommendations that drive client value

What does Success Look Like?

Strong, trusted relationships with agency and client partners, reflected in high satisfaction and ongoing engagement
Campaigns and deals are executed accurately, on time, and with minimal errors
Performance is consistently monitored with clear, actionable insights that drive optimization and results
Issues are resolved quickly and efficiently with minimal impact to campaigns or partners
Risks and blockers are identified early and addressed proactively before impacting performance
Clients see measurable value through strategic recommendations and consistent upsell/growth opportunities

Qualifications

3-5 years of experience in ad tech, programmatic, or media
Proven ability to manage agency relationships and campaign execution
Experience working with agencies and clients directly
Track record of meeting performance goals or driving revenue growth
Experience working with DSPs, SSPs, or similar platforms
Strong partner communication and relationship management
Ability to manage multiple campaigns and priorities simultaneously
Problem-solving mindset with ability to troubleshoot issues quickly
Data-driven thinking with ability to translate insights into action
Attention to detail in execution and reporting
Proficiency in Excel, Salesforce, and Slack
Experience with DSPs/SSPs (e.g., Vistar, Place Exchange, Hivestack, The Trade Desk, ect.)
Familiarity with reporting and analytics tools (e.g., QuickSight or similar)
Understanding of programmatic workflows (deal setup, PMP/OE, targeting, pacing)

Salary

Salary is based on a range of factors that include relevant experience, knowledge, skills and other job-related qualifications. We expect the base salary range for this role to be between: $85,000-$95,000 USD + $10,000 Bonus. Our salary ranges are determined by role level and location. The actual base pay for the successful candidate in the role is dependent upon many factors, such as location, transferable, or job related skills, work experience, relevant training, business needs, and market demands. The salary range may be subject to change. This role is fully remote within the US.

Equal Opportunity

Screenverse is an Equal Opportunity Employer. All qualified applicants shall receive equal consideration regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability.

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