(fluent English) Customer Support Consultant, hospitality (Global)

Remote from: Brazil
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 23 Jun 2026
Apply before: 23 Jul 2026
Experience level: Midweight
Views / Applies: 137 / 45

Global leader in premium outsourced support for innovative tech companies.

Outsourcing/Offshoring
2010

AI Summary

<p>SupportYourApp is seeking a <strong>Customer Support Consultant</strong> with fluent English and a background in hospitality or travel to join their global team. The role involves providing exceptional support via phone, chat, and email while building strong customer relationships and collaborating with cross-functional teams. This fully remote position offers a flexible schedule, an inclusive international environment, and a culture built on trust. Candidates need at least six months of customer support experience, strong analytical skills, and a proactive attitude. Prior experience in hospitality or logistics is a plus.</p>

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires intermediate experience (6 months) and analytical skills, but provides clear guidelines and KPIs, resulting in a moderate difficulty level.

Salary Analysis

AI Insight The offered salary is not specified, but based on US market data for similar customer support roles in the hospitality sector, the median is around $40,000. This position may offer competitive compensation in USD, especially given the fully remote and flexible nature.

Key Skills

Customer Support Hospitality English Fluency Remote Work Analytical Thinking Problem Solving Communication Flexible Schedule SaaS Travel Industry

Cover Letter Sample

Dear Hiring Team,

I am writing to express my interest in the Customer Support Consultant position at SupportYourApp. With over a year of experience in customer support within the travel industry, I have honed my ability to resolve issues efficiently while maintaining a warm, professional tone. I am particularly drawn to your company's commitment to a People First culture and the opportunity to work in a multicultural, remote environment.

In my previous role at a hospitality firm, I consistently exceeded KPI targets by leveraging strong analytical skills and a proactive approach. I am confident that my background in handling sensitive customer data and collaborating with cross-functional teams aligns perfectly with your needs.

I am eager to contribute to SupportYourApp's success and would welcome the chance to discuss how my skills can benefit your team. Thank you for considering my application.

Sincerely,
[Your Name]

Possible Interview Questions

Describe a time when you handled a difficult customer situation. What steps did you take to resolve it?

I once had a customer who was frustrated because their flight was delayed and they missed a connecting train. I listened actively, apologized, and offered compensation while coordinating with the airline. Then I followed up to ensure they were satisfied, which turned a negative experience into a positive one.

How do you prioritize tasks when handling multiple customer inquiries simultaneously?

I assess urgency based on the issue's severity and customer impact. For example, a technical outage gets immediate attention, while a billing question can wait. I also use CRM tools to track and organize requests, ensuring nothing falls through the cracks.

Why do you think experience in hospitality or travel is valuable for this role?

Hospitality experience builds strong interpersonal skills and the ability to handle high-stress situations with empathy. Travel industry knowledge helps understand common customer pain points, leading to faster and more accurate solutions.

How do you stay updated on product knowledge and tools in a remote work environment?

I dedicate time daily to review internal documentation, attend virtual training sessions, and participate in team knowledge-sharing channels. I also take notes and create personal cheat sheets for quick reference.

Can you give an example of how you collaborated with other departments (e.g., developers) to resolve a customer issue?

A customer reported a recurring app crash. I gathered detailed logs and reported it to developers via our ticketing system. I then provided regular updates to the customer and tested the fix once implemented, ensuring the issue was fully resolved.

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Deliver outstanding customer support via phone calls, chats, and emails
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Excellent English skills (C1 for both spoken and written)
At least 6 months of experience in a customer support role
Strong analytical thinking and research skills
Experience in travel industry
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Experience in hospitality or logistics

Benefits:

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code: 1ZF

Apply now >