Senior Customer Experience Manager (Central)

Remote from: USA
Salary, yearly, USD: 136,800 - 152,000
Department: Customer Success
Employment type: Full Time,
Job posted: 20 Jul 2026
Apply before: 20 Aug 2026
Experience level: Senior
Views / Applies: 184 / 10

About Wiz

Wiz is a cloud security platform that helps organizations proactively identify, prioritize, and remediate risks across their cloud environments.

Computer & Network Security
2020

AI Summary

Wiz, a leading cloud security company, is seeking a Senior Customer Experience Manager for the Central US. This role acts as a trusted advisor to strategic customers, driving adoption of Wiz's cloud security platform and ensuring robust security practices. Responsibilities include managing projects, building relationships with stakeholders up to CISO level, and identifying growth opportunities. The ideal candidate has experience with large-scale transformations and exceptional communication skills. This position offers a chance to work with cutting-edge technology and collaborate with top-tier clients.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires strategic thinking, customer management, and cross-functional collaboration, but does not involve deep technical implementation, making it moderately difficult.

Salary Analysis

AI Insight The offered salary range of $136,800 to $152,000 is competitive with the US market median for similar senior customer experience roles. It reflects the value of the position and aligns with industry standards for experienced professionals in the tech sector.

Core Skills Required

Customer Experience Management Cloud Security Strategic Account Management Cross-functional Collaboration Program Transformation Stakeholder Influence Value Selling Customer Advocacy SaaS Platform Adoption CISO Relationships

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Senior Customer Experience Manager (Central) role at Wiz. With over eight years of experience in customer success and cloud security, I have successfully guided enterprise clients through multi-year digital transformations, ensuring robust security adoption and measurable business outcomes. At my current role, I increased customer retention by 30% by aligning product value with strategic initiatives.

Wiz's mission to redefine security for the AI era resonates deeply with me. I have a proven track record of building trusted relationships with C-level stakeholders and collaborating cross-functionally to drive program transformations. I am confident that my skills in strategic account management and security advocacy will contribute to Wiz's growth.

Thank you for considering my application. I look forward to the possibility of discussing how I can help secure cloud environments at Wiz.

Sincerely,
[Your Name]

Sample Interview Questions

Describe a time you managed a complex customer transformation. What was your approach and outcome?

At my previous company, I led a multi-year cloud migration for a Fortune 500 client. I established a governance framework, aligned security milestones with business goals, and facilitated weekly syncs across technical and executive teams. The project completed on time, resulting in a 20% cost reduction and enhanced security posture.

How do you build relationships with CISO-level stakeholders?

I focus on understanding their strategic priorities and risk landscape. I present data-driven insights that link Wiz's capabilities to their security objectives. Regular check-ins and tailored reporting ensure I remain a trusted advisor, not just a vendor.

How would you handle a customer who is resistant to adopting new security features?

I would first listen to their concerns, then demonstrate the value through a targeted proof-of-concept highlighting risk reduction. I'd also collaborate with their team to create a phased rollout plan, addressing change management and providing training to ease adoption.

Tell me about a time you identified a strategic opportunity within an existing account. How did you pursue it?

I noticed a client's security team was manually handling alerts. I introduced Wiz's automated threat detection module, showing a 40% efficiency gain. I worked with sales to create a business case, leading to a $500k expansion deal.

How do you prioritize multiple customer needs across different accounts?

I use a risk-value matrix to categorize requests: high value/urgency first. I set clear expectations with stakeholders and maintain a transparent roadmap. Regular prioritization sessions with the account team ensure alignment.

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

The application deadline is: 06/26/2026

Summary:

The vision of the Customer Experience team is to engage with strategic customers to deliver business value and help drive revenue growth. Customer Experience Managers (CEM) connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. Your role will be to collaboratively steer the world’s largest and most intricate high-tech, cloud-based enterprise software customers through their multi-year journey to the cloud with a primary focus on ensuring robust cloud security practices and extending the value of Wiz. This position requires a thought leader who can act as a trusted customer advisor, ensuring seamless collaboration across Wiz teams to deliver transformational outcomes with a paramount emphasis on cloud security.

Location:

Candidates must be located in the Central United States.

What You’ll Do:

Strategic Project Ownership:

Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices.

Customer Engagement and Advocacy for Cloud Security:

Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.
Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.
Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met.

Program Transformation:

Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.
Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer.

Strategic Opportunity Identification and Value Enumeration:

Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units.
Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives.
Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value.

Day-to-Day Operations – Ensuring Cloud Security Best Practices:

Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations.
Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer’s organization with a strong emphasis on cloud security awareness.
Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz.

What You’ll Bring

6+ years of experience as a CSM, AE, or other customer facing strategic role.
Proven track record of working with Fortune 100 customers with cloud-based technology.
Experience managing strategic customers, with an entrepreneurial mindset to problem solve and provide effective solutions for complex engagements.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz’s offerings and pricing with agility.

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

US Base Pay Range

$136,800—$152,000 USD

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

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