About this role.
This Onboarding Coordinator role at Playson is responsible for managing the end-to-end onboarding journey for newly signed operator partners in the iGaming industry. The position acts as the central bridge between Sales, Technical Integration, Compliance, Legal, Finance, and Account Management to ensure smooth launches from contract signing to go-live. Key responsibilities include coordinating multiple integration projects, creating project plans, managing timelines, and proactively resolving risks. The role requires strong project management, communication, and stakeholder management skills, with a strong emphasis on delivering an excellent customer experience. Success is measured by shortening time-to-launch and ensuring every operator partner starts their relationship with Playson effectively.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Onboarding Coordinator position at Playson. With over three years of experience in the B2B iGaming industry, I have successfully managed onboarding and integration projects for operators and aggregators, ensuring smooth go-lives and strong stakeholder alignment. My background combines project management, customer relationship building, and a solid understanding of API integrations, which I believe aligns well with the requirements of this role.
In my previous position, I coordinated multiple implementation projects simultaneously using tools like Jira and Asana, and I consistently reduced time-to-launch by proactively identifying risks and collaborating with technical and commercial teams. I thrive in fast-paced environments and take full ownership of delivering an exceptional customer experience from contract signing to launch.
I am particularly drawn to Playson's commitment to innovation, flexible remote culture, and focus on continuous improvement. I would welcome the opportunity to contribute to your onboarding process and help drive successful operator launches.
Thank you for your time and consideration. I look forward to discussing how my skills and experience can add value to your team.
Sincerely,
[Your Name]
Sample interview questions
In my previous role as an Onboarding Coordinator, I managed 5-7 integration projects at once. I used a combination of project management tools like Jira and Monday.com to track milestones and dependencies. Every morning, I reviewed my project board and prioritized tasks based on urgency and impact. I held weekly status calls with each client and internal stakeholders, which allowed me to identify potential delays early and reallocate resources or escalate issues as needed. By maintaining a clear view of all moving parts, I was able to consistently hit launch dates and reduce average time-to-go-live by 15%.
First, I would work with the technical team to understand the root cause of the delay and whether there is any way to accelerate the timeline, such as bringing in additional resources or adjusting scope. If the launch date cannot be met, I would communicate transparently with the client, explaining the issue and providing a revised timeline with clear action items. I would also involve the Account Manager and Sales to manage expectations and discuss potential mitigations, such as a phased launch or a soft go-live. The key is to act quickly, communicate honestly, and present a clear plan to minimize the impact on the client's business.
I once had a client whose compliance approval was pending while the technical team was ready to start the integration. The Sales team was pressuring to launch quickly. I organized a cross-functional meeting to align on the critical path. Compliance explained the required documents were incomplete, so I worked with the client to collect the necessary information. Meanwhile, the technical team began work on non-blocking tasks. This parallel approach saved two weeks. I also set up clear owners and deadlines, which improved accountability and communication across all teams.
I believe proactive communication is key. From day one, I set clear expectations with the client, providing a detailed onboarding roadmap and regular status updates. If a setback occurs, I inform the client before they have to ask, and I present a solution or workaround. I also make sure to listen to their concerns and adapt our approach based on their preferences. By being transparent, responsive, and empathetic, I build trust and demonstrate that I am fully invested in their success. This has resulted in high client satisfaction scores and repeat business.
I am familiar with both Agile and Waterfall methodologies, but for onboarding projects I often use a hybrid approach. I create a clear project plan with milestones and deadlines, but I work in sprints to address technical tasks and blockers iteratively. I use tools like Jira for tracking integration tasks and Asana for overall project timelines. In a fast-paced environment, I keep documentation concise and hold regular stand-up meetings to ensure everyone is aligned. I also build in buffer time during the initial planning to accommodate unexpected technical issues or compliance delays.
About the role
As an Onboarding Coordinator, you’ll play a critical role in ensuring our newly signed operator partners successfully launch with Playson as quickly and smoothly as possible. Acting as the bridge between Sales, Technical Integration, Compliance, Legal, Finance and Account Management, you’ll coordinate every stage of the onboarding journey from contract signature through to go-live.
This is a unique opportunity that combines project management, customer relationship management and commercial execution. You’ll manage multiple onboarding projects simultaneously, working closely with operators, aggregators and internal stakeholders to remove blockers, keep projects on track and deliver an exceptional onboarding experience.
Success in this role is measured by your ability to drive projects forward, shorten time-to-launch and ensure every customer begins their partnership with Playson in the best possible way.
Key Responsibilities
Own the onboarding process for newly signed operator partners from contract signing through to successful go-live.
Coordinate multiple onboarding and integration projects simultaneously across global markets.
Act as the primary point of contact for customers throughout implementation, ensuring a positive onboarding experience.
Work closely with Technical Integration to coordinate API integrations, product configuration and launch readiness.
Collaborate with Sales, Compliance, Legal, Finance and Account Management to ensure all onboarding milestones are delivered on time.
Create and manage project plans, timelines and launch checklists, proactively identifying and resolving risks.
Coordinate commercial launch activities, including game positioning and promotional opportunities to maximise launch success.
Keep customers informed throughout the onboarding journey by providing clear communication and managing expectations.
Continuously improve onboarding processes and project management practices to increase efficiency and reduce time-to-market.
Build strong internal and external relationships while delivering exceptional customer service throughout every project.
Requirements
3+ years’ experience within the B2B iGaming industry, ideally working with operators, suppliers or aggregators.
Previous experience managing customer onboarding, implementation, integration or customer success projects.
Strong project management skills with the ability to coordinate multiple projects and stakeholders simultaneously.
Good understanding of API integrations, technical implementation processes and product releases.
Excellent communication and relationship-building skills with both customers and internal stakeholders.
Strong organisational skills with the ability to prioritise effectively in a fast-paced environment.
Commercial mindset with the confidence to manage customer expectations and support successful product launches.
A proactive, solution-oriented approach with excellent problem-solving skills and strong attention to detail.
Comfortable working under pressure while maintaining a high level of ownership and accountability.
Experience using project management and collaboration tools such as Jira, Asana, Monday.com, ClickUp or similar.
Nice to have
Experience working on the supplier side of the iGaming industry.
Familiarity with Agile project management methodologies.
Experience coordinating technical integration projects involving multiple stakeholders.
Basic understanding of SQL or technical troubleshooting.
Experience launching products or coordinating commercial go-live activities.
What we Offer
Benefit from a transparent and systematic quarterly bonus system.
We offer a flexible work schedule to accommodate your needs.
Choose to work remotely, providing greater flexibility and comfort.
Enjoy unlimited paid vacation leave, including bank holidays.
Take unlimited paid sick leave whenever necessary.
Get reimbursement for professional development courses and training. We provide access to the latest tools and training for continuous growth.
Recruitment process
Talent Acquisition Interview
Hiring Manager Interview & Practical Exercise
Final Interview
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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