About this role.
Five9 is seeking an individual-contributor Enterprise Sales Director to win new cloud contact center and CRM customers across the Southeast, with Georgia and the greater Atlanta market as the primary territory. The role owns the full enterprise sales cycle, from self-sourced pipeline creation and partner-channel engagement through forecasting, negotiation, and close. Candidates need at least seven years of outside enterprise software sales experience, executive-level selling ability, and a demonstrated hunter/closer mindset. Success depends on building a large pipeline quickly, exceeding quarterly and annual quotas, and coordinating effectively with BDRs, channel partners, implementation, and support teams. This is a fully remote US role, but candidates are required to reside in the greater Atlanta area.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I would begin with a territory plan that segments named accounts by contact-center complexity, growth signals, current technology stack, and partner influence. I would build multithreaded account maps, activate referral and channel relationships, align with the BDR on targeted outreach plays, and set weekly activity and pipeline-creation targets. I would review conversion metrics frequently and double down on the verticals and messages producing executive meetings.
I focus first on the customer’s business outcomes, such as improved customer experience, lower operating cost, agent productivity, resilience, or faster time to value. I identify the economic buyer, technical decision-makers, operational leaders, and potential champions, then tailor value messaging and proof points to each. Throughout the process, I maintain a mutual action plan that connects technical validation, security, procurement, and executive sponsorship to a clear business case.
I identify partners with trusted relationships, relevant implementation capability, and a clear incentive to collaborate in the target account. I establish joint account plans, clarify responsibilities for discovery and executive access, and maintain regular deal reviews to avoid gaps or duplicate outreach. The best partner motion adds credibility and expertise while helping the customer move confidently through evaluation and implementation planning.
I qualify each opportunity against verified business pain, stakeholder access, compelling event, technical fit, procurement path, and next steps. I update close dates and stage probability based on customer evidence rather than seller optimism, and I document risks early. In forecast reviews, I present a clear path to close, required executive actions, and realistic upside and downside scenarios.
In a stalled deal, I reassessed the buying committee and discovered that the operational team supported the solution but the economic buyer lacked a quantified business case. I coordinated a value workshop, documented financial and operational impact, and brought in an executive sponsor and implementation expert to address adoption concerns. By resetting the mutual action plan around the customer’s decision criteria, we regained momentum and closed the opportunity.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Enterprise Sales Director is an individual contributor role. In this position, the individual creates, identifies, nurtures, and closes sales within the Southeast with a focus in Georgia and more specifically the greater Atlanta market. The Sales Director’s primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time leveraging company provided resources, tools and personnel.
States Include: Georgia (Primary) North Carolina, South Carolina, Florida, Alabama and Mississippi (Secondary). Candidates are required to live in the greater Atlanta region for this position.
We look for business athletes who are aggressive team players – hungry, nimble and intelligent – with the ability and willingness to close complex enterprise deals.
Key Responsibilities:
- Create and drive revenue within a specified region or list of named accounts
- Leverage the full breadth of the channel (referral, reseller, SI’s, ISV, TSD) to build pipeline and accelerate wins
- Generate business opportunities through professional networking and cold-calling in conjunction with an assigned BDR
- Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
- Meet and exceed all quarterly and annual sales quotas
- Own the sales cycle from lead generation to closure
- Develop business plan and present the business plan during quarterly review sessions
- Maintain account and opportunity forecasting within our internal forecasting system (SFDC and Clari)
- Self-generate leads from personal connections, referral partners, and regional networking events
- Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience
Key Qualifications:
- 7+ years of outside enterprise Contact Center software or CRM sales experience
- Be able to work independently and as part of a team in a fast pace, rapid change environment
- Experience selling at the C-level
- Proven track record of sales excellence
- A proven sales hunter and closer
- Superior professional presence and business acumen
- Existing relationships in the channel supporting Enterprise customers
Preferred Qualifications:
- CX or Contact Center Software Sales in 200 – 1,000-seat space
- Experience selling to executive sponsor across IT and Business
- Knowledge of territory or accounts assigned
Work Location: This role is fully remote.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$106,800—$264,700 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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