About this role.
Branch is hiring a Cloud Operations Engineer to help operate, secure, automate, and scale its GCP-based cloud infrastructure. The role supports production reliability through monitoring, incident response, observability, infrastructure troubleshooting, and a 24/7 on-call rotation. Candidates need at least three years of cloud infrastructure experience, scripting ability, and practical Docker and Kubernetes knowledge. The engineer will work under senior guidance while collaborating across the technology organization on infrastructure and workflow automation. This is a U.S.-remote role requiring current U.S. work authorization without sponsorship or transfer.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I would first assess impact through dashboards, alerts, and service-level indicators, then correlate logs, metrics, traces, and recent deployments. I would stabilize the service using a documented rollback, scaling, or traffic-management action where appropriate, communicate status clearly, and capture findings for a blameless post-incident review.
I identify repetitive, error-prone tasks and automate them with version-controlled scripts or infrastructure-as-code. For example, I would automate environment provisioning, health checks, alert remediation, or scheduled maintenance using Python or Bash alongside tools such as Terraform and CI/CD pipelines.
I would use multiple replicas, readiness and liveness probes, resource requests and limits, pod disruption budgets, autoscaling, and resilient deployment strategies. I would also ensure monitoring covers cluster health, workload saturation, error rates, and application-level service objectives.
I apply least-privilege IAM, separate environments, encrypt data in transit and at rest, manage secrets securely, and maintain audit logging. I also use repeatable infrastructure-as-code reviews and continuous checks to identify configuration drift and compliance gaps early.
I make sure runbooks, dashboards, ownership boundaries, and escalation paths are current before incidents occur. During an incident, I prioritize customer impact and safe mitigation, provide concise updates, and afterward improve alerts, documentation, and automation so the same issue is less likely to recur.
About us:
Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services. We’re committed to building and delivering more inclusive, transparent, and frictionless financial products.
Our goal of empowerment extends to our own employees, too. Have a great idea? Share it today and it might just get implemented tomorrow. As a member of our team, your voice and creativity matter—and they can directly impact our products, company, and culture.
We not only focus on attracting great talent from across the country, but also on building teams that help that talent thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.
Come join our team as we develop new ways to improve the lives of working Americans.
About the role:
We’re looking for a Cloud Operations Engineer to join our Cloud Ops team
Key Responsibilities:
- Implement and maintain cloud infrastructure in GCP under the direction of senior engineers.
- Contribute to keeping our cloud infrastructure scalable, secure, and highly available.
- Build automation that reduces toil and helps infrastructure recover from production incidents.
- Troubleshoot issues and provide support for our cloud infrastructure and observability tools.
- Help ensure our cloud infrastructure is compliant with relevant security and regulatory standards.
- Follow and contribute to incident response process and tooling; participate in monitoring and alerting work across the application stack.
- Collaborate within the tech org on infrastructure work, with some exposure to cross-departmental projects, including workflow automation (crons, n8n, Airflow) that bridges infrastructure and business processes.
- Participate in Ops team processes: outage incidents, compliance requirements, sprint work, metrics collection, and documentation.
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
- 3+ years of professional experience in cloud infrastructure engineering (preferably GCP).
- Familiarity with observability tools and processes, such as monitoring, logging, and tracing.
- Working experience in at least one programming/scripting language such as Python, Bash, Java, or Go.
- Experience with containerization technologies such as Docker and Kubernetes.
- Some exposure to network and application security practices or teams.
- Comfortable leveraging AI tools to accelerate work. The company provides access to Claude, and integrates Copilot and Gemini into automation workflows.
- Ability to work in a 24/7 on call rotation.
Nice to Haves:
- Familiarity with CI/CD pipelines and Git.
- Collaboration experience with Data Engineering teams.
- Exposure to automation and configuration management tools such as Terraform, Ansible, or Chef.
- Previous experience in a 24/7 on call environment.
Compensation:
The base salary range for this role is $135-150k. The salary range displayed reflects an average base salary range for the position across all the U.S. The base salary offered to an applicant could be higher or lower based on each applicant’s specific skill set, depth of experience, relevant education or training, etc.
Location:
This position is classified as REMOTE within the United States of America.
We are unable to hire candidates located outside of the domestic U.S.
Benefits:
- Market-leading medical, dental, and vision insurance
- Stock options
- Free Premium-Tier Origin Financial Wellness subscription
- Monthly home-office stipend
- 401k (TransAmerica)
- 12-weeks paid parental leave for birthing and non-birthing parents
- Flexible time off + sick and safe time
- 11 paid company holidays
- Branch@Branch Same Day Pay Option
Working at Branch
A remote-first company with employees located throughout the U.S., Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together. Learn more about what we do in this video!
Our collaborative spirit has helped us become an award-winning FinTech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by Inc., the Webby Awards, Benzinga FinTech Awards, FinTech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others.
Learn more about our culture, approach, technology, and people here: https://www.branchapp.com/about
Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Must be currently authorized to work in the USA without sponsorship or transfer.
No third-parties, please.
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