About this role.
This is a full-time remote Support Engineer role serving Supabase developers in EMEA-compatible time zones. The position provides technical customer support across PostgreSQL, Auth, Storage, Edge Functions, Realtime, and related platform services. Core work includes triaging cases, reproducing issues, guiding users through documentation and code examples, and escalating complex matters to technical or business teams. The role requires at least three years of developer-support experience, strong SQL/PostgreSQL knowledge, Linux command-line fluency, GitHub experience, and excellent English communication.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would first gather the query, schema context, dataset scale, execution timing, and any recent changes. I would reproduce the issue where possible, inspect the query plan with EXPLAIN/EXPLAIN ANALYZE, identify indexing, join, filtering, or configuration concerns, and provide a tested recommendation with clear reasoning.
I resolve cases that can be addressed through verified configuration guidance, documentation, known workarounds, or reproducible troubleshooting steps. I escalate when there is evidence of a platform defect, security concern, account or billing dependency, data-risk scenario, or when deeper product-owner investigation is required; the escalation should include concise reproduction steps, logs, impact, and prior troubleshooting.
I would identify the recurring user goal and common failure points, validate the recommended solution, and determine whether the gap is best addressed through documentation, examples, automated diagnostics, or product changes. I would create or update the relevant resource, link it in future responses, and track whether it reduces duplicate cases and resolution time.
A strong response is timely, precise, empathetic, and actionable. It should restate the issue to confirm understanding, provide ordered steps or code examples appropriate to the user’s context, explain expected results, identify any risks, and state what information is needed if further investigation is required.
I would isolate the smallest reproducible scenario, record environment details, exact setup steps, expected versus actual behavior, timestamps, error messages, and relevant logs. I would then verify the behavior independently, create a focused test case if appropriate, assess severity and user impact, and submit a clear issue for engineering.
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
Excellent communication skills and fluency in English.
Skilled in using Linux/Unix operating systems and the command line.
Experienced working with GitHub Issues and Discussions.
Bonus points if you’re familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
Having a degree in Computer Science is a plus too.
Timezones & Logistics
It’s a full-time position with a required location in European time zones (we don’t believe in sustainability of overnight shifts).
This position covers Monday → Friday
What We Offer
Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
About the Team
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
~400 team members
60+ countries
20+ languages spoken
Over $1B raised (including our $500M Series F)
540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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