About this role.
Lyra Health is seeking a senior contract operations and project leader to drive six months of Joint Commission Behavioral Health Care and Human Services accreditation readiness. The consultant will own the accreditation roadmap, coordinate clinical and operational workstreams, identify compliance gaps, and run mock surveys and readiness drills. Success requires extensive healthcare project management experience, strong regulatory or accreditation execution skills, and the ability to influence senior stakeholders without direct authority. This is a high-visibility role requiring concise executive reporting as well as hands-on development of compliance documentation. Familiarity with TJC, CARF, NCQA, behavioral health, or telehealth accreditation is preferred.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would explain the regulatory framework, how I converted requirements into a work breakdown structure, assigned accountable owners, tracked evidence, and escalated risks. I would quantify the outcome, such as readiness achieved, findings reduced, or audit milestones completed on time.
I would begin with a standards-to-evidence gap assessment, define workstreams and accountable owners, then sequence work by survey risk, dependency, and effort. I would use a recurring governance cadence and transparent dashboard to resolve blockers and maintain leadership visibility.
I focus executive updates on the decision required, current readiness status, material risk, mitigation owner, and timing. Supporting detail remains available in the project plan, while the executive summary uses plain language and concise data-driven indicators.
I define the scenarios, standards being tested, interview participants, evidence requirements, and scoring criteria in advance. After the exercise, I facilitate a debrief, document findings by severity, assign corrective actions, and retest high-risk gaps before the actual survey.
I establish credibility by understanding their operational constraints and linking requested actions to patient care, accreditation risk, and shared organizational goals. I create clear commitments, make dependencies visible, provide practical support, and escalate only when agreed milestones or critical risks require leadership intervention.
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About The Role
Lyra Health’s Clinical Strategy team is seeking a seasoned Senior Operations Lead for a high-impact, 6-month contract engagement focused on driving our Joint Commission (TJC) Behavioral Health Care and Human Services (BHC) accreditation readiness.
This role sits at the intersection of clinical strategy, regulatory execution, and cross-functional project management. Acting as the primary project lead, you will bridge the gap between Clinical Strategy, Clinical Operations, and key cross-functional teams to drive our accreditation roadmap.
This role is ideal for a senior healthcare project manager who excels at translating complex regulatory mandates or compliance standards into actionable project plans. While familiarity with Joint Commission standards is preferred, we are primarily seeking an exceptional operational lead who can quickly get up to speed on TJC requirements, partner with clinical domain experts, and drive execution. You are a self-directed player-coach who is comfortable getting “in the weeds” with workstream leads to build compliance documentation while also zooming out to present a 30,000-foot risk assessment to leadership.
What You’ll Do (6-Month Scope)
As a senior contractor, you will hit the ground running and lead the execution of our TJC survey readiness roadmap:
Roadmap & Work Plan Ownership: Refine, maintain, and drive the master Project Work Plan for TJC Behavioral Health and Telehealth accreditation readiness, establishing clear workstream milestones across clinical and operational teams.
Gap Analysis & Risk Mitigation: Continuously identify gaps, compliance risks, and cross-functional dependencies; proactively update the roadmap and implement risk mitigation strategies.
Workstream Facilitation: Partner directly with workstream leads to deep-dive into specific TJC standards. Develop supporting materials and process documentation as needed.
Mock Survey & Readiness Execution: Organize and project manage internal mock audits, tracer activities, and readiness drills to ensure operational teams are fully prepared for survey execution.
Governance & Cross-Functional Alignment: Establish clear communication cadences across stakeholders (live working groups, asynchronous updates, and project dashboards) to drive cross-functional accountability.
Executive Visibility: Develop concise, data-driven written updates for senior leadership to highlight progress, key milestones, and critical risks.
Requirements:
10+ years of healthcare project management, healthcare operations, or management consulting experience, preferably within high-growth health tech or clinical environments
Demonstrated track record of leading complex, cross-functional regulatory, compliance, or accreditation readiness initiatives from gap analysis through execution
Exceptional strategic and project management skills with the ability to influence cross-functional peers and senior leadership without direct authority
Strong written and verbal communication skills; proven ability to distill complex clinical insights and regulatory requirements into actionable executive summaries
A highly organized self-starter who thrives in fast-paced, dynamic environments and can create structure out of ambiguity
Deep passion for expanding access to high-quality, evidence-based mental health care
Preferred Qualifications:
Direct experience or familiarity with the accreditation process (e.g., The Joint Commission, CARF, NCQA, or other), specifically within Behavioral Health Care and Human Services (BHC) or virtual/telehealth models
Compensation
Additional Information
“We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice.”
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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