Intake Counsellor – Philippines

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Remote from: Philippines, Malaysia
Salary: Undisclosed
Department: Healthcare & Medical
Employment: Contract
Experience: Open level
Published: 1 Oct 2026
Apply before: 1 Nov 2026
Listing views: 937
Application actions: 26

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AI Summary

The role, at a glance.

The Intake Counsellor provides short-term, solution-focused, evidence-based counselling and information support by telephone to employees covered by client Employee Assistance Programs. Candidates must hold at least a master's degree in Psychology or Counselling and maintain applicable Philippine professional registration or counselling licensure. Tagalog and English fluency are essential, while prior EAP experience is preferred. The role requires relocation to Malaysia, with work-permit sponsorship available but relocation and accommodation costs paid by the employee. The posting cites compensation of PHP 50,000 to PHP 70,000 per month depending on experience and interview performance.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

4/5

EasyHard

Pace & Pressure

4/5

RelaxedFast-paced

Autonomy Level

4/5

GuidedFull ownership

Communication Load

5/5

IndependentCollaborative

AI insightThis role requires graduate-level clinical training, active professional credentials, sound risk judgment, and the ability to deliver effective support within brief telephonic sessions. The workload can be emotionally demanding and requires independent documentation, triage, and appropriate escalation decisions.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianMarket rate

$65,000

US market range$55k–$80k

0$88k

AI insightBecause the structured salary fields are blank, the estimated U.S. market median for a qualified EAP/telephonic intake counsellor is USD 65,000 annually, with a typical range of USD 55,000 to USD 80,000 annually. The advertised PHP 50,000 to PHP 70,000 monthly range is approximately USD 10,000 to USD 15,000 annually before considering relocation and living costs, and is materially below the estimated U.S. market range.

Core skills

Skills and capabilities most closely associated with this opportunity.

Sample interview questions

Describe how you structure a short-term telephonic counselling session for an employee presenting with stress or anxiety.

I begin by establishing confidentiality, rapport, and the caller's immediate needs. I complete a brief risk and functional assessment, collaboratively define a practical goal, and use evidence-based, solution-focused interventions. I close by agreeing on next steps, resources, follow-up where appropriate, and clear documentation.

How would you respond if a caller disclosed suicidal thoughts during an intake call?

I would remain calm, conduct an immediate risk assessment covering intent, plan, means, timing, protective factors, and current safety. I would follow the organization's crisis protocol, involve emergency or local crisis resources when indicated, help establish a safety plan, and document and escalate the case according to clinical and legal requirements.

What steps do you take to protect confidentiality in an Employee Assistance Program setting?

I explain the limits of confidentiality at the beginning of service, verify the caller's identity and private setting, and maintain secure, factual records. I share only permitted aggregate or non-identifying information with the employer and disclose identifiable information only with consent or where required by safety, legal, or regulatory obligations.

How do you adapt your communication for both Tagalog- and English-speaking employees?

I ask the employee which language feels most comfortable and use clear, culturally responsive, nonjudgmental language. I avoid unnecessary clinical jargon, confirm shared understanding, and adapt examples and resources to the employee's context while preserving professional boundaries.

Why is EAP experience valuable for this role, and how would you manage a referral?

EAP work requires concise assessment, brief intervention, workplace-aware communication, and strong referral judgment. When longer-term or specialized care is needed, I would explain the rationale, identify suitable in-network or community resources, support a warm referral when possible, and document the referral and any follow-up plan.

Opportunity details

About this role.