About this role.
Databricks is seeking a senior engagement leader to manage complex Forward Deployed Engineering and Professional Services & Training programs for Latin American customers. The role combines strategic program leadership, customer value realization, services solution selling, and account expansion. The successful candidate will independently coordinate cross-functional stakeholders, manage customer sentiment, and drive regional PS&T growth. It requires deep familiarity with cloud data platforms, migration programs, partner funding, and enterprise service delivery. Travel of up to 25–50% is expected.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would explain how I established the desired business outcomes, converted ambiguity into a phased delivery plan, assigned owners across workstreams, and used executive governance to manage risks and decisions. I would quantify results such as adoption, time to value, revenue, or customer satisfaction.
I begin with the customer's stated outcomes, platform adoption data, and delivery roadmap to identify genuine capability gaps. I then build a value-based recommendation with the account team, clearly linking additional services or training to measurable customer benefits rather than treating the discussion as a standalone sales motion.
I would quickly validate the root causes through direct stakeholder conversations and delivery data, then create a documented recovery plan with owners, milestones, and transparent communication. I would escalate material delivery, staffing, or product risks early and maintain frequent executive checkpoints until confidence is restored.
I establish shared success metrics, a clear operating cadence, and a prioritized account plan that clarifies responsibilities across teams. I use pipeline and capacity reviews to surface conflicts early, while ensuring partner funding and technical resources are applied to the highest-value opportunities.
I treat delivery quality and commercial performance as connected: accurate scoping, appropriate staffing, and outcome-based governance protect both margin and customer trust. When scope changes arise, I make the trade-offs explicit, pursue formal change control, and recommend the delivery path that best supports durable customer value.
CSQ327R29
The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering organization to account teams and customers in Latin America (LATAM) for successful implementation and value realization. You will independently lead large, complex, cross-functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts.
The impact you will have:
- Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
- Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
- Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
- Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
- Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.
What we look for:
- 7-10 years running a Professional Services line of business.
- 10+ years in senior customer-facing roles with a mix of influencing and execution.
- Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
- Strong knowledge of Databricks architecture, competitors, and migration benefits.
- Proven track record of managing large-scale program plans and service delivery.
- Ability to travel up to 25-50% as required.
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer’s discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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