About this role.
Matic seeks a Partner Success Manager to own and grow a portfolio of enterprise and smaller strategic partnerships within its insurtech marketplace. The role combines executive relationship management, product-adoption strategy, performance analysis, and hands-on operational improvement. Success depends on translating partner data into actionable growth plans while coordinating marketing, sales, product, customer service, and engineering teams. Candidates need at least five years of enterprise partnership or alliance-management experience, strong executive presence, and proficiency with reporting or BI tools such as Tableau and Metabase. The remote role requires current and future authorization to work in the United States without sponsorship.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I start by segmenting partners by revenue potential, adoption maturity, risk, and strategic fit. For each priority account, I establish shared goals, baseline KPIs, an executive engagement cadence, and a documented action plan; I then review results regularly and adjust initiatives based on performance data.
I would combine usage, conversion, service, and revenue data to identify where performance is declining or opportunity is concentrated. After validating the root cause with the partner and internal teams, I would present a concise recommendation, assign owners and timelines, and measure the effect against an agreed baseline.
I address the concern directly, acknowledge the business impact, and clarify the facts before proposing solutions. I create a recovery plan with measurable milestones, communicate progress transparently, and bring in the appropriate internal leaders early so the partner sees clear accountability.
I would define the partner objective, required outcomes, ownership, dependencies, and decision deadlines in a shared plan. Regular working sessions and a concise performance dashboard keep teams aligned, while escalation paths ensure blockers are resolved quickly.
I would track revenue growth, policy or product adoption, conversion rates, partner engagement, retention, service quality, implementation progress, and pipeline health. The specific scorecard should be tailored to each partner's business model while maintaining a consistent executive-level view across the portfolio.
The Importance of this Role
As a Partner Success Manager at Matic, you will develop, lead, and deliver the growth strategy for an assigned book of business made up of both large and small client partnerships. Your mission is to strengthen our partnerships in order to foster mutually beneficial revenue growth. This position sits within the Partner Services team and collaborates cross-functionally with all internal and external departments, including marketing, product, customer service, sales, and engineering to ensure partner success.
Ideal candidates have the proven ability to drive action and partnership growth, leveraging industry experience to optimize partnerships and relationships, utilize domain expertise to advise, consult, lead, and teach when appropriate, research and analyze data to extract actionable insights, and be willing to roll up their sleeves to execute the tasks and tactics to get you there.
Responsibilities
Relationship & Strategy Management
- Build trusted relationships with partners at all levels (including C-suite).
- Develop long-term strategies and workflows to drive product adoption.
- Manage expectations, address concerns proactively, and turn obstacles into consultative opportunities.
Performance & Data Analysis
- Drive partner growth by analyzing data to extract actionable insights.
- Provide reporting and performance updates to leadership.
- Use data to inform decision-making for both internal teams and external partners.
Cross-Functional Collaboration & Process Improvement
- Partner across internal teams (marketing, sales, product, etc.) to ensure consistent performance.
- Identify risks and drive accountability.
- Proactively streamline interactions through process improvements and standardization of tools and templates.
- Maintain product knowledge to brief partners on updates
Requirements
- 5+ years of enterprise partnership or alliance management experience
- Proven success in partnership management and growth
- Experience engaging and influencing senior executives and strong familiarity with decision-making processes in enterprise partners
- Strong presentation and communication skills with the ability to collaborate effectively across internal teams and external stakeholders
- Proficiency in data analysis, reporting tools, and business intelligence platforms (e.g., Tableau, Metabase).
- An entrepreneurial desire to be part of a growing team and company
How Matic stands out
- Base Salary: $95,000 – $119,600
- Annual Bonus: $5,000 – $10,000
- You have an ownership stake – all Maticians receive Matic stock options.
- Career advancement – we have a culture that focuses on internal promotion and career growth.
- Unlimited Paid Time Off.
- Company-covered health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
- 401(k) Retirement Plan.
- Continuing education, licensing and professional development paid for by Matic.
- A TRUE team culture – One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well – we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc!
- Modern office environment (that’s CDC compliant!) – we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).
About Matic
Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.
We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.
Disclaimers
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.
If you require a reasonable accommodation at any stage of the application or hiring process, please reach out to us at HR@matic.com.
Please note that artificial intelligence tools may be used to assist our hiring team in the review and screening of candidate applications.
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