About this role.
Wheel is seeking a physician leader to design and maintain clinical protocols for virtual urgent, on-demand, and convenience-care programs. The Medical Director will lead clinical quality assurance, use AI-enabled workflows to scale review processes, and convert QA findings into actionable clinician feedback. This role also owns patient-safety escalation processes and outcome-measurement frameworks for continuous care improvement. Candidates need an MD or DO, board certification in a primary-care-relevant specialty, active state licensure, substantial telemedicine experience, and prior clinical leadership experience.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin with current evidence, applicable regulations, operational constraints, and input from frontline clinicians. I would define inclusion and exclusion criteria, escalation thresholds, documentation requirements, and outcome measures, then pilot the protocol and refine it using QA findings and patient-outcome data.
I would establish a risk-based review framework that combines representative sampling with targeted reviews of high-risk encounters, safety events, and outlier clinicians. I would use structured rubrics, calibrated reviewers, timely clinician feedback, trend reporting, and automation or AI support where validated, while retaining clinical oversight for consequential decisions.
I would use clear triage rules, red-flag symptoms, exclusion criteria, and escalation pathways that prioritize appropriate in-person or emergency evaluation when needed. I would monitor safety metrics such as repeat visits, escalations, adverse events, and diagnostic misses, then use those findings to improve protocols and clinician education.
I would translate clinical requirements into explicit decision points, workflows, acceptance criteria, and safety guardrails that product and engineering teams can operationalize. I would participate in testing, review edge cases, validate clinical content before release, and monitor post-launch performance to identify needed iterations.
I would assess quality, safety, access, and operational performance together. Core measures would include protocol adherence, escalation rates, repeat utilization, patient outcomes, patient satisfaction, clinician feedback, time to resolution, prescribing patterns where relevant, and variation across cohorts or partners.
Job Title: Medical Director, Clinical Program Design
Job Location (Remote): Remote, USA
About the Company
Wheel is evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.
About the Role
We’re hiring a Medical Director to own the protocols driving our virtual on-demand, urgent, and convenience care lines. You’ll also lead and scale the QA program that measures their success. It’s fast-moving work inside a practice built with modern, AI-powered tools.
What You’ll Do
Care protocols. Write, update, and refine the clinical protocols behind Wheel’s care programs. Integrate them across all our partners, scale them effectively, and translate them into the logic our platform runs on.
Quality Assurance. Lead Wheel’s clinical QA program. Integrate AI to enable further scale, and turn its findings into feedback the network can act on.
Outcomes and iteration. Develop the frameworks and procedures that track patient and clinical outcomes across these care programs, and use that data to improve care over time.
Patient safety. Manage clinical patient-safety escalation protocols and active escalations, keeping Wheel’s clinical standards consistent and on target.
Who You Are
MD or DO from an accredited institution, board-certified in Family Medicine, Internal Medicine, or Emergency Medicine. Primary care experience preferred.
Substantial clinical practice experience, including virtual care or telemedicine.
Prior clinical leadership experience managing teams directly in telehealth, digital health, or a high-volume virtual practice.
Hands-on experience with clinical quality assurance — building, running, or auditing a QA program.
Experience authoring and maintaining clinical protocols.
Basic proficiency with AI tools & software
You’re energized by where medicine is heading — new evidence, new modalities, new models of care — and you want to help build the next version of it.
You want to work closely with product and engineering as clinical tooling gets built.
You reach for the data. You’re at home reasoning from dashboards, cohorts, and outcomes, and you’d rather measure than guess.
Active medical license in good standing in one or more states.
Able to pass NCQA credentialing and Wheel’s standardized background checks.
Nice to have
Don’t let these stand in your way—they’re just added bonuses! If you meet most of the core requirements, we encourage you to apply.
Experience integrating AI or automation into clinical quality or protocol workflows.
Comfort with EHR configuration, clinical decision support, or point-of-care tooling.
Multi-state licensure.
ABOM Certification or expertise in cardio-metabolic conditions.
Salary and Perks
Pay Range: $250,000 – $290,000 plus a 15% bonus.
Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.
As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:
Medical, Dental and Vision
Ancillary: Life, Short and Long Term Disability
401K match
Flexible PTO
Parental Leave
Stock options
Additional programs and perks
Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.
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