About this role.
Litmus is seeking a Partner Success Manager to enable and support industrial software partners across the EMEA business region. The role owns partner onboarding, training, technical enablement, deployment guidance, escalation management, and ongoing relationship health. It requires at least five years of customer-facing technical experience and domain familiarity with manufacturing, industrial automation, IIoT, IoT, or related enterprise technology. The manager will collaborate closely with Customer Success, Sales, Product, Support, Engineering, and Partner teams and will travel to partner sites for workshops, training, and business reviews. Success depends on translating technical product capabilities into reliable partner-led customer deployments and adoption outcomes.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin with a readiness assessment covering technical skills, delivery processes, target customer use cases, and support responsibilities. I would then create a phased enablement plan with product training, deployment workshops, documentation, hands-on validation, and clear certification or readiness milestones. After the initial deployment, I would schedule regular reviews to address gaps and reinforce best practices.
I would first establish the business impact, technical symptoms, stakeholders, and immediate containment actions. I would coordinate the appropriate internal teams, maintain a clear owner and action log, and provide the partner with frequent, transparent updates. Once resolved, I would lead a retrospective to identify root causes, update enablement materials, and reduce the likelihood of recurrence.
I would combine quantitative and qualitative indicators, such as training completion, deployment quality, implementation velocity, support and escalation trends, feature adoption, customer satisfaction, pipeline activity, and stakeholder engagement. These measures should be reviewed consistently and used to develop targeted improvement plans. The goal is to assess not only relationship sentiment but also the partner’s ability to independently deliver successful customer outcomes.
I would connect the standard to business outcomes such as faster implementation, lower support risk, repeatable delivery, and stronger customer satisfaction. I would avoid unnecessary jargon, use a concise example of the risks of inconsistent deployment, and clearly state the decision or investment needed from the leader. I would then provide supporting technical detail to their implementation team.
I would document the feedback with context, customer impact, frequency, and evidence from deployments or support cases. I would distinguish between an urgent customer-blocking issue, a process or training gap, and a longer-term product opportunity. I would communicate the feedback to Product and Engineering, set realistic expectations with the partner, and pursue interim workarounds or enablement improvements where appropriate.
Who is Litmus
Litmus is building the data foundation that powers industrial AI.
AI doesn’t work without real-world, contextualized data – Litmus makes that data usable. As AI adoption accelerates, most industrial environments still can’t access or use their operational data. We solve that gap.
We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize production.
Backed by leading investors and trusted by global manufacturers and partners like Google, Microsoft, Dell, Oracle, and Mitsubishi, Litmus is powering the shift toward software-defined manufacturing.
Why join Litmus
Build the infrastructure that makes industrial AI possible
AI is moving beyond the cloud and into the physical world. At Litmus, you’ll build the infrastructure that enables real-time data to power AI and machine learning systems in production environments.
Work on problems where software meets the real world
Most AI systems fail without access to real-world data. You’ll build the layer that makes them viable in production. We solve challenges at the intersection of distributed systems, real-time data, and industrial constraints — where reliability, scale, and performance are non-negotiable.
Have real impact, fast
You’ll work on systems used by real customers in production, with direct impact on product and company trajectory. As a scaling company, we move quickly. You’ll have ownership, visibility, and the ability to shape both product and company as we scale.
Join a high-performance team
We’re building a team that holds a high bar and pushes each other to improve. You’ll work alongside experienced operators, engineers, and leaders who have done this before and are building again at scale. We hire people who take ownership, move quickly, and care about outcomes. No passengers.
Our culture
At Litmus, the team is collaborative, curious, and low ego. People are scrappy, take ownership, and look for ways to make an impact. We value empathy just as much as execution, whether that’s in how we build, how we communicate, or how we support each other.
We’re a growing company, so things move quickly and not everything is perfectly defined. If you enjoy figuring things out, working closely with others, and making steady progress, you’ll do well here.
About the Role
The Partner Success Manager is a key role within the Litmus Customer Success team, focused on supporting and strengthening relationships with our partner network. This role ensures Litmus partners are equipped to successfully deploy, support, and promote Litmus software using established Litmus best practices and processes.
As a trusted advisor, you’ll help partners understand Litmus product capabilities, adopt new features, follow deployment standards, and deliver a high-quality customer experience. This is a highly collaborative, partner-facing role requiring strong technical knowledge, excellent communication skills, and the ability to work with partner teams both remotely and on-site.
The Partner Success Manager reports to the Vice President of Customer Success and works closely with Customer Success, Sales, Partner, Product, Support, and Engineering teams.
Travel to partner locations will be required.
What You’ll Do
Serve as the primary engagement contact for assigned Litmus partners, building strong relationships across technical, implementation, and leadership teams.
Lead partner onboarding, training, and ongoing enablement to ensure partners are confident using and supporting Litmus products.
Educate partners on best practices for deployment, configuration, implementation, and ongoing support.
Provide technical guidance throughout partner-led implementations and customer deployments, including managing escalations and resolving complex challenges.
Showcase new Litmus features, product enhancements, and platform capabilities to partner teams.
Identify gaps in partner knowledge, technical readiness, or process adherence and develop plans to address them.
Monitor partner engagement, deployment quality, and overall satisfaction.
Gather partner feedback and collaborate with internal teams to improve processes, documentation, and product adoption.
Work cross-functionally with Partner, Sales, Customer Success, Product, Support, and Engineering teams to drive successful outcomes.
Travel to partner sites as needed for training, business reviews, technical workshops, and relationship-building meetings.
What You’ll Bring
Must Have
5+ years of experience in partner management, customer success, implementation, solutions consulting, technical account management, training and enablement, or a similar customer-facing technical role.
Professional experience within manufacturing, industrial technology, industrial automation, IIoT, or a related industrial environment.
Strong technical aptitude, with the ability to understand, explain, and guide software deployment and implementation processes.
Experience working with enterprise software, industrial software, IIoT, IoT platforms, data platforms, cloud technologies, or related technologies.
Experience training customers, partners, or internal teams on software products and processes.
Excellent communication skills, with the ability to work effectively with both technical and non-technical audiences.
Ability to manage multiple partner relationships, priorities, and projects simultaneously.
Nice to Have
Technical curiosity and the ability to quickly learn new products and technologies.
Experience with Wrike.
Strong problem-solving skills and the ability to navigate complex deployment or process-related challenges.
Experience working cross-functionally with Partner, Sales, Product, Support, and Engineering teams.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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