About this role.
Worldly is hiring a Customer Success Associate to support APAC customers using its sustainability and ESG intelligence platform. The role combines supplier-data management, platform imports, customer program administration, training delivery, ticket support, and localized content coordination. Success requires strong spreadsheet accuracy, customer-facing communication, and comfort managing recurring deliverables across time zones. The associate will work with customer success colleagues and may help oversee, train, and support the CS Support Ninja workflow. Familiarity with SaaS support, HubSpot, retail supply chains, and ESG reporting is beneficial.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would first standardize the source data and validate required fields, formats, duplicate records, and obvious missing values. I would compare critical entries against the source documents, resolve exceptions through a documented process, and run a final quality-control check after import to confirm the output matches the approved file.
I would create a centralized tracker showing each account, deliverable, owner, deadline, dependencies, and status. I would prioritize work by customer impact and due date, block focused time for data-intensive tasks, and communicate early when a dependency or risk could affect delivery.
I would define the session's practical outcomes, use a clear agenda, and demonstrate the most relevant workflows with realistic examples. I would pause for questions, provide supporting guidance afterward, and use survey feedback and common questions to improve future sessions.
I would acknowledge the issue, gather the relevant account and file details, and compare the original source file with import logs and platform records. I would identify whether the cause is formatting, mapping, duplicate handling, or a platform issue, correct or escalate it as appropriate, and clearly communicate the resolution and prevention steps.
Customer success is meaningful to me when it helps customers turn complex information into action. In sustainability and ESG reporting, accurate supplier and impact data can support better operational decisions, so I would be motivated to help customers adopt the platform effectively and confidently.
Customer Success Associate (Sustainability)
Location: Remote (China, Vietnam, Hong Kong, or Philippines)
Reports to: Regional Lead, APAC
About Worldly
Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.
Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.
Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors.
About The Role
Worldly is seeking a Customer Success Associate to support the APAC Customer Success team across customer data operations, customer program delivery, training, and platform support. The role is responsible for managing customers’ supplier lists and verifying data accuracy, supporting service cadences for customers in different subscriptions, delivering training to APAC customers, and handling platform/brand’s requirements enquiries. The role reports to the Regional Lead and works closely with other members of the Customer Success team across time zones.
The ideal candidate is detail-oriented, comfortable working with large data sets, a confident communicator in front of customers, and interested in retail supply chains and ESG reporting.
What You’ll Do
1. Customer data operations
Manage and maintain detailed record-keeping of customers’ supplier lists; maintain and update supplier data by inputting text-based and numerical information from source documents within time limits on a recurring basis
Compile, verify accuracy, and sort information according to priorities to prepare source data for platform import
Review data for deficiencies or errors, correct any incompatibilities where possible, and check the output
Import data to the Worldly platform on behalf of customers
Send templated emails on behalf of customers
Store completed work in designated locations and perform backup operations
Respond to queries for information and access relevant files
2. Customer program & cadence support
Support facility list management, cadence setup & management, adoption emails, and reporting needs for ImpactService customers
Independent service delivery to customers in Platform Access subscription
Manage recurring customer deliverables (e.g., MWL updates) with CS Ninjas Team
Manage email cadences in HubSpot for customer adoption programs
Data / deck preparation for End-of-Cadence Meetings with assigned accounts
Consolidate and visualize platform data into presentation materials
3. Training & events
Deliver training sessions and host office hours for APAC customers
Manage training-related emails e.g., invitation and follow-up emails
Handle training/office hours follow-up: surveys, uploading recordings to the guidance site, collecting and answering Q&A, analyzing survey results
Report on training KPIs
Schedule training and office hours sessions in the CS Zoom account
Represent Worldly at industry events in APAC
4. Support & ticketing
Answer platform/brand’s requirements enquiries — deadlines, verification booking for Higg FEM and Higg FSLM, especially accounts-related
5. Translation & localization
Organize translation of training and guidance content
6. Team & workflow support
Assist Regional Lead in overseeing and shaping the CS Support Ninja workflow
Support onboarding, training & supervising CS Support Ninjas
Support UAT testing of (adoption, analytics, supply impacts)
Flexible to attend internal meetings in different time zones when required
We’d like To See
Large data handling experience (preferred)Proficiency in data management tasks utilizing tools like Excel, Google Sheets, etc.
Accuracy and attention to detail — essential
Propensity to problem-solve proactively and find solutions for potential problems or errors that have been identified
Ability to concentrate for lengthy periods and perform accurately with adequate speed
Confident presenter and communicator for customer-facing setup
Ability to collaborate with cross-functional teams
It Helps If You Have
Experience with HubSpot or other CRM technologies
Experience with Slack
1+ years of technical SaaS environment product support experience
Bachelor’s degree
Knowledge of retail supply chains
Interest in ESG reporting & similar with Higg Index Tools
Experience in customer service
Fluency in English plus a regional language (e.g. Mandarin, Vietnamese)
What We Can Offer You
Comprehensive benefits offerings. 100% employee premium covered by Worldly.
Growth Opportunities
Equipment Stipends
Unlimited PTO
Paid company holidays
Life at Worldly
Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we can build technology that makes a difference on a planetary level.
Our team represents over 15 countries and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.
Benefits and perks
Earn a competitive salary and performance-based bonuses; healthcare and retirement matching
Office stipend to get the supplies you need
Flexible time off — take the time you need to recharge; our culture encourages team members to explore and rest to be their best selves
We’re remote, not lonely — join the culture committee, coffee chats, or a variety of other interest groups
Travel Notice
Roles at Worldly may require occasional travel to support business needs, including but not limited to team collaboration, customer engagement, or company events.
Equity Statement
We believe it’s essential to reflect the diversity of those we strive to serve. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.
Compensation
Annual Salary
$15,000 – $25,000 USD
Annual Bonus Plan
Work-From-Home Stipends
*Final compensation figures will be determined based on a wide variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process.
**For candidates located outside the U.S., the salary range listed in USD will be paid in the local currency equivalent at the time of offer using the then-current exchange rate.
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