About this role.
This Senior Analyst role supports Care Operations by evaluating business performance, identifying root causes, and converting complex data into operational recommendations. The analyst will own analytical workstreams, monitor KPIs, assess launches and experiments, and improve patient and provider experiences. Success requires strong operations judgment, advanced analysis and visualization capabilities, and effective partnership with Product, Medical Affairs, Growth, Customer Support, and Clinical Operations. The role is designed for an experienced professional with 6+ years in analytics or operations, ideally in a high-growth consumer, marketplace, or DTC environment.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin by defining the affected KPI and segmenting performance by relevant dimensions such as channel, workflow stage, customer cohort, or team. After validating data quality, I would combine quantitative patterns with frontline feedback to isolate likely root causes, prioritize actions by expected impact and effort, and track results against a baseline after implementation.
I would establish a pre-launch baseline and define leading and lagging measures, such as time to care, completion rates, contact rate, satisfaction, quality outcomes, and repeat contacts. Where feasible, I would use a controlled experiment or comparison cohort, examine results by patient segment, and pair the data with qualitative feedback before recommending iteration or broader rollout.
I lead with the decision required, the key insight, and the expected business impact rather than the methodology. I use simple visuals, clearly state assumptions and tradeoffs, and provide a concise recommendation with options, risks, owners, and next steps; supporting detail is available in an appendix or follow-up discussion.
I assess each request by patient impact, business value, urgency, reversibility, decision deadline, and effort required. I align priorities with stakeholders, clarify the minimum analysis needed to make a sound decision, and communicate tradeoffs early while reserving capacity for urgent operational risks.
I align the group on the problem statement, customer outcome, success metrics, constraints, and accountable owners. I use each team's domain expertise to shape the diagnosis and solution, create a shared measurement plan, and maintain a regular review cadence until the change reaches stable performance.
Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
We are looking for an experienced Senior Analyst to join the Care Operations team! Our analysts develop a deep understanding of the day-to-day performance of the Care Operations business, using data to identify opportunities, improve processes, and drive better outcomes. Reporting to the Director of Business Operations, you will surface insights that shape key initiatives and process improvements, helping deliver a world-class experience for both patients and providers. This is a highly collaborative, cross-functional role that partners closely with teams across the organization.
You Will:
Lead complex analyses across Care Operations to identify trends, diagnose root causes, and translate ambiguous business problems into actionable strategies and recommendations.
Monitor business performance and Care Operations KPIs to proactively identify risks and opportunities, using data and patient insights to advocate for improvements to the patient and Care team experience.
Own analytical and operational workstreams independently, applying judgment to prioritize issues, develop solutions, and drive measurable improvements across growth, efficiency, quality, and care delivery.
Partner with cross-functional teams, including Product, Medical Affairs, Growth, Customer Support, and Clinical Operations, to influence priorities, solve complex problems, and translate operational insights into product and process improvements.
Measure the impact of launches, experiments, and operational changes, identify opportunities to iterate, and drive follow-through until performance reaches a steady state.
Present complex findings, tradeoffs, and recommendations to senior stakeholders, adapting communication to technical and non-technical audiences and building alignment around the path forward.
You Have:
6+ years of experience in operations and/or analytics, preferably at a high-growth DTC company or consumer marketplace
Proven track record in analytical and operations roles within a rapidly growing company, balancing quantitative and qualitative inputs to drive rapid decision-making and execution
Strong business acumen and communication skills, with the ability to translate complex data into clear narratives, actionable insights, and recommendations for technical and non-technical stakeholders
Advanced proficiency in data analysis and visualization tools such as Excel, Looker, and Tableau, with experience leveraging AI tools such as Claude to accelerate analysis and synthesize data
Demonstrated leadership abilities and a collaborative mindset, with a passion for mentoring and supporting the growth of team members
Thrives and adapts in a fast-paced, high-growth, and rapidly changing environment
Our Benefits (there are more but here are some highlights):
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you’re excited about this role, we encourage you to apply—even if you’re not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.
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