About this role.
SeatGeek is seeking a Senior Product Manager to own the strategy, quality, and evolution of its Catalog, the foundational data layer for live events, venues, seats, and ticket attributes. The role focuses on improving catalog coverage, freshness, accuracy, event ingestion, entity matching, and enriched fan-facing content. It requires close partnership with operations, marketplace, analytics, and product teams to establish scalable workflows, health metrics, dashboards, and platform capabilities. The successful candidate will bring 5+ years of product management experience in marketplace, platform, or data-intensive products and will mentor junior product teammates. This remote US role requires availability during East Coast working hours, generally 10am-5pm ET.
Role DNA
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Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I would begin by establishing a baseline for coverage, freshness, accuracy, match rate, and the downstream business impact of each metric. I would segment issues by event type, market, source, and customer impact, then prioritize initiatives using a combination of fan experience, revenue risk, operational cost, and implementation effort. The roadmap would pair foundational measurement and monitoring work with targeted improvements to the highest-impact ingestion, matching, and enrichment gaps.
I would explain the data contract, identify the consumers and failure modes, and create clear quality definitions with measurable service-level expectations. I would use dashboards, alerting, root-cause reviews, and feedback loops with operations and engineering to prevent recurring issues. Product decisions would be tied to both quality indicators and downstream outcomes such as conversion, support volume, or workflow efficiency.
I would spend time observing current workflows and gathering structured feedback from operators to understand manual effort, ambiguity, and common exceptions. Together with operations and engineering, I would standardize inputs, automate repeatable tasks, improve internal tooling, and create escalation paths for edge cases. I would measure success through reduced handling time, lower error rates, improved freshness, and increased straight-through processing.
I would evaluate AI and machine learning for entity resolution, duplicate detection, event and venue attribute extraction, source normalization, content enrichment, and confidence-based routing of exceptions. I would start with well-defined, high-volume workflows where model performance can be measured against trusted labels and reviewed by human operators. Deployment would include confidence thresholds, auditability, monitoring for quality drift, and human-in-the-loop handling for uncertain outcomes.
I create a shared narrative that connects platform health to concrete customer and business outcomes, then define common metrics and decision principles. I involve dependent teams early in discovery, make tradeoffs transparent, and publish a roadmap that clarifies ownership, sequencing, and expected value. Regular reviews of measurable progress help maintain alignment and ensure that the platform investment continues to address real downstream needs.
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
By catering to both fans and rightsholders, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing.
We are looking for Product Managers with varying levels of experience to join SeatGeek’s R&D team. This role will own SeatGeek’s Catalog — the foundational data layer that defines what exists on our platform. Every event a fan can shop, every seat they can buy, every venue map they navigate, and every attribute that makes a ticket more than a dot on a map starts here. Catalog is the ground truth that everything else — shopping, fulfillment, and eventually attending the event — is built on top of.
This is a high-leverage, deeply cross-functional role. When the catalog is accurate, complete, and fresh, fans trust what they see and every downstream experience just works. When it isn’t, the cracks show up everywhere. Your mission is to make SeatGeek’s understanding of the live event world the most accurate, comprehensive, and richly detailed in the industry — from getting brand-new onsales live the moment they’re announced, to modeling complex venues seat-by-seat, to capturing the features and attributes that help fans find exactly the right spot.
SeatGeek is where passionate fans and ambitious builders come together to reshape live entertainment, and if you’re excited to build the data foundation that powers it all, we’d love to hear from you.
What you’ll do
- Own the vision and strategy for SeatGeek’s Catalog and define how we build the most accurate, complete, and fresh representation of the live event world in the industry
- Raise the bar on catalog coverage and freshness: get new events and onsales live faster, close inventory and matching gaps, and reduce the errors and staleness that erode fan trust and downstream conversion
- Blend user, data, and domain knowledge to identify where better catalog data can redefine the fan experience (think seat features, views, maps, and enriched event content) and where it unblocks partner and operations workflows
- Partner closely with operations and marketplace teams to design tooling and processes that let SeatGeek ingest and maintain catalog data at scale
- Partner with analytics to define the metrics that matter for catalog health — coverage, freshness, accuracy, match rate — and build the dashboards and monitoring to hold the platform accountable to them
- Advocate for and act as an ambassador to the rest of the company for Catalog, evangelizing work and celebrating wins; collaborate with PMs across the entire shopping funnel and post-purchase experience on dependencies and shared opportunities
- Stay ahead of where AI, machine learning, and emerging technology can automate ingestion, improve matching, and enrich our representation of the live event experience
- Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices
What you have
- 5+ years of relevant product management experience with a strong track record shipping impactful products at scale, ideally in marketplace, platform, or data-intensive contexts
- Experience owning foundational data, catalog, or platform products where accuracy, completeness, and freshness are core to the value you deliver — and where downstream teams depend on what you build
- Comfort operating in complex, ambiguous problem spaces: you can take a messy real-world domain and design systems and processes that make it structured, scalable, and trustworthy
- A strong fluency with data: you’re equally at home defining quality metrics, diving into analytics, and partnering with analysts to get the insights you need to make decisions from evidence rather than assumption
- Experience partnering with operations teams and designing internal tooling or workflows — you understand that great catalog data is as much about process and people as it is about product
- Strong customer empathy and a tasteful product eye, even when the “customer” is often an internal operator or a downstream team
- Excellent communication and storytelling skills, with proficiency in modern prototyping tools like Claude, Figma Make, Loveable, or similar to communicate ideas effectively to cross-functional partners
- Proven ability to lead cross-functional teams toward ambitious goals with urgency and clarity
- A demonstrated curiosity in new technologies and how they can solve user problems in new ways
- Ideally, experience with products that leverage machine learning or AI to automate data ingestion, entity matching, or content enrichment at scale
- Ideally, experience with marketplace or ticketing products, or other domains where a high-quality catalog or knowledge graph is a core competitive advantage
- Ability to work East Coast hours (10am-5pm ET) with occasional early starts around 9am ET
Our stack
You absolutely do not need experience with all of these, but we thought you might be curious. Tools can be learned, so we care much more about your general engineering skill than knowledge of a particular language.
- Languages: Python, Go, C#+.NET Core, Swift, Next.js, TypeScript
- Client Platforms: iOS, Android, Web (Desktop/Mobile)
- Technologies: OAuth2.0 & Identity Management, Payment Tokenization
- Event-driven Technologies: RabbitMQ, Kafka
- Datastores: Postgres, Redis, Memcache, Elasticsearch
- Cloud: AWS
- Version control: Git (Gitlab)
Perks
- Equity stake
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $360 per quarter to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $116,000 – $220,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
To review our candidate privacy notice, click here.
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