About this role.
Supabase is hiring a full-time Support Engineer to provide technical developer support for its Postgres-based backend platform during permanent weekend coverage. The role handles case triage, troubleshooting, issue reproduction, documentation and code-example guidance, and escalation to engineering or business teams. Candidates need at least three years of developer-facing support experience, strong SQL/PostgreSQL knowledge, Linux command-line skills, and excellent written English communication. The scheduled coverage is four 10-hour shifts spanning Friday through Monday at 16:00–02:00 UTC, primarily for North or South American time zones.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would first gather the query, schema details, data volume, execution plan, relevant indexes, and timing information. I would reproduce the issue where possible, use EXPLAIN or EXPLAIN ANALYZE to identify bottlenecks, and check for inefficient joins, missing indexes, locking, or excessive scans. I would provide a clear recommendation, validate the outcome, and document reusable guidance if the issue is broadly applicable.
I first determine whether the issue can be addressed through existing documentation, known workarounds, configuration guidance, or standard troubleshooting. I escalate when I can reproduce a suspected defect, identify a security or data-integrity risk, see significant customer impact, or need product-level access or decisions. An effective escalation includes concise reproduction steps, expected versus actual behavior, logs or error messages, environment details, and impact.
I would triage by urgency, customer impact, service availability, and security or data-loss risk. I would acknowledge each case quickly, use saved guidance and documentation for common questions, and focus deeper investigation on incidents or blockers. I would maintain clear case notes, communicate realistic next steps, and ensure critical escalations contain enough context for the receiving team to act efficiently.
It should include a concise problem statement, environment and version details, minimal reproducible steps, expected and actual behavior, relevant logs or screenshots, and the scope of impact. I would also note whether the behavior is consistent, identify any workaround, and link related support cases or existing issues. This format helps engineers validate, prioritize, and resolve the issue faster.
I start with the direct conclusion and the likely cause, then provide the smallest set of steps needed to verify or resolve it. I use concrete examples, commands, queries, or documentation links tailored to the customer’s context. Before closing, I confirm the proposed solution addresses their original goal and invite the specific details needed if it does not.
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
Excellent communication skills and fluency in English.
Skilled in using Linux/Unix operating systems and the command line.
Experienced working with GitHub Issues and Discussions.
Bonus points if you’re familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
Having a degree in Computer Science is a plus too.
Timezones & Logistics
It’s a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC
We are primarily looking for someone in North or South America timezones for this shift.
This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.
What We Offer
Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
About the Team
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
~400 team members
60+ countries
20+ languages spoken
Over $1B raised (including our $500M Series F)
540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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