About this role.
Zapier is hiring a Sales-Assist Representative in India to support a high-velocity SaaS sales motion through live chat, email, and virtual demos. The role focuses on qualifying and converting leads, demonstrating technical automation use cases, and reducing friction throughout the buying process. Candidates need at least four years of relevant SaaS, solutions engineering, technical account management, or technical quota-carrying sales experience. Success requires strong Zapier product and API fluency, disciplined pipeline management, excellent written English, and the ability to work approximately 9:00 pm to 7:00 am IST. The representative will also surface customer insights and product-feedback opportunities to cross-functional stakeholders.
Role DNA
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Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I would quickly identify the customer’s role, objective, technical context, and purchase stage using concise discovery questions. I would use reusable but personalized response frameworks, prioritize high-intent conversations, document key details in the CRM, and schedule demos or handoffs when deeper discovery is needed.
I would first map the current process, systems involved, trigger events, desired outcomes, and success metrics. Then I would show a focused workflow using relevant apps and explain how automation reduces manual work, improves reliability, and supports measurable ROI, while addressing API or integration limitations transparently.
I would confirm business need, use case complexity, stakeholder involvement, timeline, technical requirements, plan fit, and buying intent. I would record a concise summary of the pain point, desired workflow, expected value, objections, and next action so the receiving representative can continue the conversation without asking the customer to repeat themselves.
I would tag and categorize recurring themes from chats and demos, distinguish between documentation gaps and product limitations, and provide specific examples of customer language and business impact. I would share patterns regularly with clear recommendations, such as new collateral, improved onboarding content, or product enhancements.
I use AI to accelerate research, organize notes, draft first-pass customer communications, and identify workflow ideas, but I verify outputs before sharing them. I avoid entering sensitive customer information into unapproved tools, apply human judgment to recommendations, and remain accountable for the final quality and accuracy of my work.
AI at Zapier
At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here – that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process – and when not to.
AI Fluency Assessment
Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.
Job Posted: June 2026
Location: India
Hi there!
We’re looking for a new Sales-Assist Representative to join the Sales-Assist Motion at Zapier.
Zapier’s on a mission to make everyone more productive at work. We are in search of individuals who are not just looking for a job, but are committed to building a rewarding career in sales. Ideal candidates will possess a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry.
Zapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Zendesk, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads.
If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…
About You
You are located in India and able to work within the hours of ~9:00 pm – 7:00 am IST.
4+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM) with exposure to international markets.
Able to work a high velocity sales queue for prolonged periods of time in your day (Live Chat)
You’re naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.
You’re experimental and have the ability to test our ideas rapidly and contribute to multiple sales projects.
You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools.
Self-managing and a high degree of agency to manage your calendar, pipeline and hit quotas
Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension.
You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.
Things You’ll Do
As a Sales-Assist Representative, you will have 3 main responsibilities:
Showcase Zapier as a potential solution for teams and businesses through multiple mediums – On a daily basis, most of your time will be on live chat (4+ hours) with customers through Zendesk. With the rest split between calls and emails. You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use-cases to help inspire more ways they can automate within their business. You’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to qualify leads for other teams and convert customers yourself.
Create a Sales Pipeline for multiple motions- through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members.
Maintain feedback loops back into the rest of the organization – Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities, or identifying areas where improved collateral may have accelerated the sales-process. To do so, you’ll need to be excellent at written communication.
You’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well.
How to Apply
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We’re looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers’ information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
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